Yu Sian Li

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Evaluated customer purchase requirements and recommended best-fit company offerings.

• Reached daily KPIs and monthly targets by working both independently and collaboratively
• Contributed to the continuous sales growth of the company by achieving the position of top sales associate
• Produced two to three complete styling looks on a weekly basis for the store, which attracted customer interest via various forms of social media such as WeChat.
• Increased sales by offering advice on purchases and promoting additional products
• Utilised solid brand and product knowledge to provide a high level of customer service and
exceed customer expectations
• Effectively maintained positive relationships with customers and developed individual VIP
clientele by providing outstanding personalised in-store and after-sales services

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Developed working relationships with partners to merge and exchange consumer information and marketing data.
  Identified consumer interests and key market identifies for new accounts
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Introduced products to consumers and promoted products currently in stock to increase sales volumes
• Teamed with partners to close deals for sales development.
  Managed friendly and professional customer interactions