Yusra Nowfar
Dandenong,VIC
Summary
Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinique Consultant
Myer Fountain Gate
07.2024 - Current
- Identify and fulfill customer needs by proactively recommending suitable products and services to enhance their skincare and beauty routines.
- Represent the Clinique brand within Myer, building strong relationships with clients to drive brand loyalty and maintain a dedicated customer base.
- Uphold superior operational standards through efficient point-of-sale handling, stock management, and adherence to store protocols.
- Demonstrate in-depth product knowledge across the Clinique range to provide expert advice and tailored skincare and makeup solutions.
- Consistently contribute to business goals by providing high-quality customer service and supporting daily sales performance.
Pharmacy Assistant
Blooms The Chemist
02.2022 - 03.2025
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
Casual Staff Assistant
Myer Melbourne
12.2021 - 03.2023
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
- Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
- Balanced multiple priorities simultaneously during peak periods to ensure optimal support of team members in achieving daily objectives.
- Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
Pharmacy Assistant
Amcal Pharmacy
02.2021 - 02.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
Pharmacy Assistant
Terrywhite Chemmart
06.2017 - 04.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Bachelor's of Human Resource Management - Business Management
Royal Melbourne Institute of Tech
Melbourne, VIC2024
Diploma of Business - Business
Royal Melbourne Institute of Tech
Melbourne, VIC06.2022
Skills
- POS System Operation
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Effective Communication
- Customer Service Management
Certification
- S2/S3 Training Certificate
- Certified Ear Piercer
Languages
English
Full Professional
Tamil
Professional Working
References
- Saurabh Sangani - Pharmacist In Charge
Terrywhite Chemmart Dandenong
Contact: (03) 9794 5959
- Terry Murphy - Store Owner/ Pharmacist In Charge
Amcal Pharmacy Rowville
Contact: 0408 052 341
- Adam Mcintyre - Store Owner/ Pharmacist In Charge
Blooms the Chemist Rowville
Contact: 0434 267 411/ studpark@blooms.net.au
- Ashley Griffiths - Team Leader
Myer Melbourne
Contact: 0431 256 164
- Hijjab Siddiqui - Manager
Myer Melbourne/ Myer Fountain Gate
Contact: 0422 296 801
- Zaree Clinton - Estee Lauder Company Area Retail Manager
Contact: 0450 642 597/ zclinton@estee.com.au
Timeline
Clinique Consultant
Myer Fountain Gate
07.2024 - Current
Pharmacy Assistant
Blooms The Chemist
02.2022 - 03.2025
Casual Staff Assistant
Myer Melbourne
12.2021 - 03.2023
Pharmacy Assistant
Amcal Pharmacy
02.2021 - 02.2022
Pharmacy Assistant
Terrywhite Chemmart
06.2017 - 04.2020
Bachelor's of Human Resource Management - Business Management
Royal Melbourne Institute of Tech
Diploma of Business - Business
Royal Melbourne Institute of Tech
Similar Profiles
Kim Anh TruongKim Anh Truong
Merchandise Support Associate at Myer Fountain GateMerchandise Support Associate at Myer Fountain Gate
Hoki Beckham-SionetaliHoki Beckham-Sionetali
Front of House Staff Member at Hungry Jack's Fountain GateFront of House Staff Member at Hungry Jack's Fountain Gate
Angellyna MannAngellyna Mann
Multi-Skilled at Nando's Fountain GateMulti-Skilled at Nando's Fountain Gate
Thilojan MuruganThilojan Murugan
Contractor at Red Nose AustraliaContractor at Red Nose Australia
Varun JajoriaVarun Jajoria
Graduate Engineer/Coordinator (Intern) at Ascot groupsGraduate Engineer/Coordinator (Intern) at Ascot groups