Yusra Sarfaraz
Pakenham,Australia
Summary
To seek a challenging post in oriented organization with devoted to contribute positively towards its objective to the best my knowledge, abilities, skills and to serve with honestly, integrity and diligence with the firm believe that the entity would be my own.
Overview
13
13
years of professional experience
Work History
team Member (Officer)
Village Indian Grocery
02.2024 - 07.2024
- Pleasantly greeted customers and provided prompt and courteous service.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
team member
Woolworth
09.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
sales manager
Skechers
05.2023 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
sales manager
Hush Puppies
09.2022 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Office In-charge
Mindset School
08.2015 - 08.2022
- Maintained records of all employees, Provided effective and efficient customer services, Taken admissions, Maintained accurate records of sick / maternity / parental leave, Answered queries from staff or external bodies promptly, Reported to Manager Human Resources Management HR Services
Accountant
Mindset School
01.2017 - 10.2018
- Administering payrolls and controlling income and expenditure, Meeting and interviewing clients, Report to management regarding finance and establishment, Prepare forms and manuals for accounting and bookkeeping, Maintain and examine the records of different agencies
Counselor
Mindset Institute
08.2015 - 12.2015
- Career Counseling, Guiding students for a proper career path, Leading towards their career goal, Managing filing systems, Delegating work to staff and managing their workload and output, Writing reports for senior management; which may include reports Collection Statement, staff performances, service development, Involvement in management discussions on the organization's policies and strategic development, Responding to customer calls and visiting enquiries
Customer Service Representative (Inbound)
CATCOS (Pvt) Ltd
02.2013 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
teacher
Metropolitan Academy
12.2011 - 09.2012
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
office in-charge
Happy Palace Group of schools
01.2011 - 11.2011
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Handled administrative requirements, maintained records and submitted operational reports.
- Executed tactical operations with accuracy and control.
Education
BA -
University of Karachi
HSC - Pre-Engineering -
Sir Syed Girls College
SSC - Science -
Hina Secondary School
Skills
- Windows Server 2003, Win2k, WinXP, MS DOS
- True
- Problem-Solving
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
- Active Listening
- Professionalism
- Teamwork and Loyalty
Personal Information
- CNIC Number: 42101-8600668-0
- Husband's Name: Naveed Alam
- Marital Status: Married
Cell
0401-733612
References
References and letters of recommendation available on request.
Timeline
team Member (Officer)
Village Indian Grocery
02.2024 - 07.2024
team member
Woolworth
09.2023 - 02.2024
sales manager
Skechers
05.2023 - 08.2023
sales manager
Hush Puppies
09.2022 - 05.2023
Accountant
Mindset School
01.2017 - 10.2018
Office In-charge
Mindset School
08.2015 - 08.2022
Counselor
Mindset Institute
08.2015 - 12.2015
Customer Service Representative (Inbound)
CATCOS (Pvt) Ltd
02.2013 - 12.2013
teacher
Metropolitan Academy
12.2011 - 09.2012
office in-charge
Happy Palace Group of schools
01.2011 - 11.2011
BA -
University of Karachi
HSC - Pre-Engineering -
Sir Syed Girls College
SSC - Science -
Hina Secondary School