Yutong (Annie) Zhang
Adelaide,Australia
Summary
Customer-focused professional with 5+ years in high-pressure service environments, including hospitality and gaming. Adept at document verification, conflict resolution, and precise transactions (e.g., age-restricted sales, chip handling). Strong mental math skills, compliance awareness, and ability to manage diverse customers—ideal for aviation, casino, or premium service roles.
Overview
8
8
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
Ground Bar
Adelaide, Australia
09.2024 - Current
- Deliver exceptional customer service to travelers in a fast-paced airport environment, ensuring smooth operations during peak hours
- Verify identification for age-restricted purchases, demonstrating attention to detail in document validation (transferable to passport/boarding pass checks)
- Train new staff in safety protocols, customer service standards, and compliance with airport regulations
- Resolve guest concerns promptly, maintaining a calm and professional demeanor under pressure
FOOD AND BEVERAGE SUPERVISOR
Virgin Lounge
Adelaide, Australia
04.2024 - Current
- Deliver premium customer service to travelers, ensuring a seamless lounge experience
- Train and supervise staff in compliance with safety and service standards
- Resolve guest complaints promptly, maintaining a positive environment
POKER DEALER
W Club
Adelaide, SA
04.2023 - 04.2024
- Managed Texas Hold’em tables, ensuring game integrity and adherence to casino protocols.
- Applied quick mental math to calculate pot odds, split chips, and verify payouts accurately.
- De-escalated disputes among players, maintaining a professional and fair gaming environment.
BARTENDER
Second Floor Lounge
Adelaide, Australia
04.2023 - 03.2024
- Greeted and assisted customers, providing tailored recommendations
- Managed high-volume orders while adhering to strict hygiene and safety protocols
CASHIER ASSISTANT
Home Supermarket
Adelaide, Australia
06.2018 - 11.2019
- Processed transactions and verified discounts/promotions (analogous to check-in procedures)
- Assisted customers with inquiries, demonstrating attention to detail
RESTAURANT MANAGER
Go-In Hotpot
Adelaide, Australia
02.2017 - 06.2017
- Supervised staff training in safety protocols and customer service
- Addressed customer concerns professionally, ensuring compliance with regulations
Education
Bachelor of Accounting -
University of South Australia
11.2019
Skills
- Customer Service Excellence
- Document Validation
- Check-In Systems
- Special Assistance
- Multilingual
- Safety & Compliance
Availability
- Monday and Tuesday: After 13:00
- Friday and Saturday: Before 13:00
- Wednesday and Thursday: Full availibility
- Sunday: Unavailable from 10:30-16:30
Timeline
FOOD AND BEVERAGE SUPERVISOR
Ground Bar
09.2024 - Current
FOOD AND BEVERAGE SUPERVISOR
Virgin Lounge
04.2024 - Current
POKER DEALER
W Club
04.2023 - 04.2024
BARTENDER
Second Floor Lounge
04.2023 - 03.2024
CASHIER ASSISTANT
Home Supermarket
06.2018 - 11.2019
RESTAURANT MANAGER
Go-In Hotpot
02.2017 - 06.2017
Bachelor of Accounting -
University of South Australia
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