Yuvdish Rampadaruth
Melton South,VICTORIA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Support Coordinator
Yooralla
02.2021 - Current
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Family Peer Support
Yooralla
Melbourne, VIC
02.2016 - 04.2021
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Built partnerships with community agencies and service providers to remove access gaps.
- Supported continuity of care after discharge with individualized discharge plans.
Education
Advanced Diploma - Community Management
Australian Education And Innovation PTY
Melbourne, VIC2024
Diploma - Community Services
Australian Business And Innovation PTY
Melbourne09.2022
Skills
- Microsoft Internet Explorer
- Individualized Service Plans
- Cost Management
- Case Support
- Care Coordination Support
- Management Support
- Team Goals
- Customer Satisfaction
- Client Needs Assessment
Languages
French
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Support Coordinator
Yooralla
02.2021 - Current
Family Peer Support
Yooralla
02.2016 - 04.2021
Advanced Diploma - Community Management
Australian Education And Innovation PTY
Diploma - Community Services
Australian Business And Innovation PTY
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