Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yuvna Ramasawmy

Darwin,Northern Territory

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.

Overview

17
17
years of professional experience

Work History

CARE MANAGER

Calvary community and care services
03.2023 - Current
  • Provide Case Management for the agreed program in the designated area utilising evidence based practice to deliver quality care and service
  • Be knowledgeable of the various funding sources (ie Commonwealth Home Support Program (CHSP) Packages, Veterans' Home Care (DVA), DVA Community nursing Program, Respite Care and Community Housing
  • Etc) and work with the Service Delivery Enablement & Support stream to ensure effective management and utilisation of funds/services
  • Respond promptly and appropriately to all requests for service, according to company policies and procedures
  • This will involve: Assessing client needs, developing a collaborative, strengths-based Care Plan with the client and their carer/representative and implementing services which will meet their individual needs
  • Facilitating client ownership of decision making and respecting their choices
  • Establishing the Care Plan within an allocated budget, monitoring the budget and ensuring services adhere to the total budget
  • Facilitate referrals and work collaboratively with Nursing, Allied Health services (internal and external) and Medical Practitioners to address identified clinical needs
  • Providing information about service options within Calvary Community Care and more broadly across the community care sector
  • Liaising with key partners and various funding sources to facilitate referrals and action incoming referrals for eligible clients
  • Negotiating high needs referrals with external Case Managers and funding bodies and actioning referrals for eligible clients
  • Monitor and respond to all changes in client requirements, according to agreed expectations, providing prompt feedback to relevant stakeholders
  • Review client's Care Plan and goals at agreed intervals, as circumstances dictate and as indicated by the program guidelines
  • Provide culturally appropriate care and services to CALD, ATSI and other Special Needs clients
  • Participate in local service development to enhance client options within the community.

SUPPORT CARE COORDINATOR

Calvary community and care services
08.2019 - 03.2023
  • Completion of care coordination activities for community clients in collaboration with the Case Manager or Service Coordinator
  • Incorporating innovative approaches to meet the needs of the clients
  • Respond promptly and appropriately to all care coordination activities, according to organisation policies and procedures
  • This may involve: Participating in the induction of newly employed Support Workers; Monitoring Support Worker compliance with policies and procedures and escalating issues to the Service Coordinator; Monitoring Support Worker compliance with service delivery and escalating issues to the Service Coordinator; Receiving and actioning feedback from Support Workers in relation to rostering and escalating as required; Identifying WHS issues and actioning/escalating as per organisation policies and procedures; Preparing and updating client schedules of care and task lists in collaboration with the client; Direct communication with clients and their carer/representative in relation to satisfaction with service delivery and escalating complaints in accordance with the organisation's policies and procedures; Participating in reconciling accounts in line with the client's budget (as indicated); Providing information about Calvary Community Care and other community service options that could assist clients
  • Assist with the onboarding of external brokerage agencies
  • Complete data entry within the client management system according to organisation policies and procedures
  • Liaise with and develop positive working relationships with other professionals and agencies in the area, participating in relevant forums and meetings as indicated
  • Attend meetings as required and contribute towards service improvements as a member of the Calvary Community Care team
  • Understand and use Microsoft Office packages and to develop expertise in using Calvary Community Care's database and email systems
  • Work within a budget framework and prepare data for reporting as required
  • Comply and work within all policies, procedures and guidelines of Calvary Community Care and of the funding body
  • Assist with confirmation and processing of invoices
  • Other duties as directed.

EDUCATOR

Parap family. Centre
05.2022 - 09.2022
  • Maintaining a safe environment for children, families, and team members
  • Complying with the National Quality Standards and policy and procedures
  • Using and implementing the Practice Guide to support Senior Educators and Teachers in the delivery of high-quality education programs
  • Building and maintain strong, positive relationships with children and their families
  • Supporting a culture of reflective practice and ongoing continuous improvement
  • Contributing to a professional and positive work culture
  • Provide inclusion support.

HOUSE SUPERVISOR

Helping people achieved
01.2022 - 05.2022
  • Creating weekly rosters with in set time frames in a fair and effective manner
  • Delegation of operational duties to disability support staff and induction/orientation of new staff members
  • Provision of supervision, leadership and guidance to disability support staff
  • Manage delivery of client medication and meals
  • Including meal planning, ordering & collecting supplies, verification of orders and requests/forms submitted by disability staff
  • Provide support and assistance to the Disability Coordinator in the completion of monthly reports, checks and administration requirements related to residential care services, care planning and staff routines
  • Manage general maintenance of property and equipment reporting damages and failures in a timely manner
  • Schedule, plan and delegate regular activities for clients' weekend excursions, at home activities and attendance at appointments
  • Including facilitating events at in collaboration with other residential sites
  • Providing guidance to the adult/young person around positive life choices.

PRISON OFFICER

Mauritius Prison Services
08.2012 - 03.2017
  • Prison Officer committed to serving and protecting others by using sound judgment in difficult and intense situations and possesses situational awareness and integrity, as well as dedication to safety.

CARER

Aged care Terre rouge Mauritius
01.2010 - 07.2012
  • Assist clients with personal care tasks, such as washing, dressing, eating and toileting
  • Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens
  • Assist in the safe lifting, transferring, repositioning and movement of clients
  • Accompany clients to medical appointments
  • Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff
  • Encourage clients to participate in social and recreational activities.

SLOT MANAGER

Pallagames ltd, Galerie LHL Mauritius
02.2007 - 12.2010
  • Casino slot Manager successful at hiring and training top-performing teams that boost customer loyalty through exceptional customer service
  • Develops and promotes successful high-impact player rewards programs.

Education

DIPLOMA IN CHILDHOOD EDUCATION AND CARE -

Australian Career College
Darwin, Northern Territory
08.2022

ADVANCE DIPLOMA IN LEADERSHIP AND MANAGEMENT -

Australian Career College
Darwin, Northern Territory
08.2020

DIPLOMA IN COMMUNITY SERVICE -

West Australian institution of further
Perth, Western Australia
07.2019

CERTIFICATE 3 IN INDIVIDUAL SUPPORT -

West Australian institution of further studies
Perth, Western Australia
07.2018

DIPLOMA IN BUSINESS MANAGEMENT -

Association of Business Executive
06.2011

HIGHER SCHOOL CERTIFICATE (YEAR 12) -

Gaetan Raynal State Secondary School Mauritius
01.2006

Skills

  • First Aid/CPR
  • Teambuilding
  • Computer proficiency
  • Organization and Time management
  • Responsible
  • Customer service
  • Clerical
  • Problem Identification
  • Attentive to People
  • Client Records Management
  • Daily Living Support
  • Documenting Incidents
  • Program Management
  • Personal Care Assistance
  • Outcome Assessment
  • Transitions of Care
  • In-Home Care Plans
  • Client Requirements
  • Social Support
  • Case Assessments

Languages

French
Hindi
English

References

  • Anna Pavlovic-stiff, anna.pavlovic-stiff@hpa.net.au, Manager hpa
  • Wendy Mullin, Wendymullin78@gmail.com, Team leader Calvary home care

Timeline

CARE MANAGER

Calvary community and care services
03.2023 - Current

EDUCATOR

Parap family. Centre
05.2022 - 09.2022

HOUSE SUPERVISOR

Helping people achieved
01.2022 - 05.2022

SUPPORT CARE COORDINATOR

Calvary community and care services
08.2019 - 03.2023

PRISON OFFICER

Mauritius Prison Services
08.2012 - 03.2017

CARER

Aged care Terre rouge Mauritius
01.2010 - 07.2012

SLOT MANAGER

Pallagames ltd, Galerie LHL Mauritius
02.2007 - 12.2010

DIPLOMA IN CHILDHOOD EDUCATION AND CARE -

Australian Career College

ADVANCE DIPLOMA IN LEADERSHIP AND MANAGEMENT -

Australian Career College

DIPLOMA IN COMMUNITY SERVICE -

West Australian institution of further

CERTIFICATE 3 IN INDIVIDUAL SUPPORT -

West Australian institution of further studies

DIPLOMA IN BUSINESS MANAGEMENT -

Association of Business Executive

HIGHER SCHOOL CERTIFICATE (YEAR 12) -

Gaetan Raynal State Secondary School Mauritius

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Yuvna Ramasawmy