- Regularly attend the gym and enjoy maintaining an active and healthy lifestyle
- Participate in local tennis matches and social leagues
- Enjoy outdoor activities such as rock climbing
- Active member of local running clubs and community fun runs
Yuvraj Singh
Schofields
Summary
Driven and adaptable professional with proven experience in customer service, relationship management, and complex issue resolution. Recognised for strong problem-solving skills, clear communication, and the ability to deliver positive outcomes under pressure. Consistently achieves and exceeds performance targets and KPIs by combining empathy with a proactive and results-focused approach. Known for improving customer loyalty and retention through responsive service solutions and a genuine commitment to excellence.
Overview
6
6
years of professional experience
Work History
Complaints & Resolution Specialist
MUFG Corporate Markets
06.2025 - Current
- Handled a high volume of customer complaints with professionalism, ensuring fair outcomes and positive customer experiences.
- Investigated complex issues by reviewing customer accounts, systems, and documentation to identify root causes and provide timely resolutions.
- Used empathy and active listening to de-escalate challenging situations while protecting the company’s reputation.
- Provided feedback and insights to management to help improve processes, reduce complaint volumes, and enhance customer satisfaction.
- Consistently met performance targets for case resolution times, quality assurance, and customer satisfaction scores.
Customer Service Officer
MUFG Corporate Markets
02.2024 - 06.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Followed strong compliance requirements while assisting investor
- Quickly adapted and learnt new skills to continuously provide the best service
- Developed strong research and analytical skills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Maintained up-to-date knowledge of product and service changes.
- Processed forms in line with compliance guidelines.
Leasing Consultant and Business Development Manager
McGrath
09.2022 - 01.2024
- Managed end-to-end leasing processes including advertising, inspections, tenant screening, and lease sign-ups.
- Built strong relationships with landlords and tenants through clear communication and reliable service.
- Secured new managements by prospecting and following up with property owners, helping grow the agency’s portfolio.
- Prepared leasing documents, processed applications, and ensured compliance with property legislation and agency policies.
- Handled maintenance requests and resolved tenancy issues promptly to maintain positive landlord–tenant relationships.
- Provided market updates and rental appraisals to assist landlords in setting competitive rental prices.
- Worked closely with the property management team to ensure smooth handovers and high retention of clients.
- Consistently achieved or exceeded leasing and business growth targets through proactive client engagement.
Assistant Real estate Agent (Property Manager)
HAUS properties
02.2022 - 09.2022
- Advertised listing online
- Hosted various open homes for rentals, and helped with open homes for sales
- Responded to messages and inquiries from various parties
- Communicated with owners and tenants to organize repairs
- Created various ingoing and outgoing reports of homes
Retail Assistant
Officeworks
11.2019 - 01.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Offered friendly greetings and assistance to incoming customers
- Established good customer relations and excellent service to build and retain loyal customers
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Stocked, replenished, and organized inventory to keep store merchandise fresh
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Received deliveries, scanned packages, and updated orders in internal database
Education
Bachelor of Applied Finance -
Macquarie University
Sydney, NSW11.2025
Skills
- Problem solving
- Clear communication
- Team working
- Time management
- Active Listening
- Relationship management
- Strong networking skills
- Flexible and adaptable
Accomplishments
- Represented my school at regional level for athletics
- Competed at state level for athletics
- Represented my school in a state titration competition
- Peer support leader at school
Interests
Timeline
Complaints & Resolution Specialist
MUFG Corporate Markets
06.2025 - Current
Customer Service Officer
MUFG Corporate Markets
02.2024 - 06.2025
Leasing Consultant and Business Development Manager
McGrath
09.2022 - 01.2024
Assistant Real estate Agent (Property Manager)
HAUS properties
02.2022 - 09.2022
Retail Assistant
Officeworks
11.2019 - 01.2022
Bachelor of Applied Finance -
Macquarie University