YUWEN LIN
Melbourne,VIC
Summary
Dependable order-taking and drink-making successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Restaurant Server (part Time)
Local Chinese Restaurant
02.2019 - 01.2021
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Restaurant Server (full Time)
Starbucks
01.2017 - 09.2017
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and newly launched drinks to improve sales performance.
Education
Master of Science - Health Sciences
University of Melbourne
Parkville, VIC12.2025
Master of Arts - Finance
University of New South Wales
Sydney, NSW09.2023
Bachelor of Arts - Economics (With Honour)
University of Glasgow
Kelvingrove, Glasgow07.2021
Skills
- Dining Area Maintenance
- Guest Relations Management
- High-Volume Dining
- Daily Specials Memorization
- Drink Preparation
- Order Taking
- Customer Satisfaction
- Cleaning and Sanitizing
Certification
First aid & CPR Certificate
Japanese Florist Certificate (Level 1)
Japanese Florist Certificate (Level 2)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Restaurant Server (part Time)
Local Chinese Restaurant
02.2019 - 01.2021
Restaurant Server (full Time)
Starbucks
01.2017 - 09.2017
Master of Science - Health Sciences
University of Melbourne
Master of Arts - Finance
University of New South Wales
Bachelor of Arts - Economics (With Honour)
University of Glasgow
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