Yuxin Zhou
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
AriAri korean BBQ testsutsnt
Upper Mount Gravatt, QLD
11.2023 - Current
- staying on top of day-to-day operations and maintaining cohesion in the workplace.
- responsible for the overall sales performance.
- Resolved and investigated complaints regarding service, food quality.
Food and Beverage Assistant Manager
Yumcha Gardencity
Upper Mount Gravatt, QLD
09.2022 - 10.2023
- Conducted weekly meetings with employees to discuss upcoming events or changes within the restaurant industry.
- Resolved customer complaints promptly, efficiently, courteously and professionally.
- Prepared reports on employee performance evaluations, attendance records and disciplinary actions taken when necessary.
- Developed and implemented strategies to meet sales quotas.
Food and Beverage Supervisor
Yumcha Gardencity
Upper Mount Gravatt, QLD
03.2022 - 09.2022
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food and Beverage Attendant
Yumcha Gardencity
Upper Mount Gravatt, QLD
01.2022 - 03.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
Education
Bachelor of Arts - Business Management
The University of Queensland
Saint Lucia, QLD07-2023
Skills
- Customer Engagement
- Adaptable
- Food Service Background
- Complaint Resolution
- Supervisory Skills
Certification
RSA
Timeline
Restaurant Manager
AriAri korean BBQ testsutsnt
11.2023 - Current
Food and Beverage Assistant Manager
Yumcha Gardencity
09.2022 - 10.2023
Food and Beverage Supervisor
Yumcha Gardencity
03.2022 - 09.2022
Food and Beverage Attendant
Yumcha Gardencity
01.2022 - 03.2022
Bachelor of Arts - Business Management
The University of Queensland
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