Yuxin Zou

Driven Customer Service Specialist with a proven track record at CAINIAO, enhancing customer satisfaction through expert resolution of complex issues and efficient communication. Excelled in customer relationship management and efficiency improvement, showcasing a blend of hard and soft skills critical for high-level service delivery.

Volunteer, 18th World Police and Fire Games

• Provided event information and guidance services to participants staying at the hotel
• Offered information support and translation assistance to athletes and their accompanying personnel

• Goal-oriented with the ability to develop detailed plans to achieve objectives
• Detail-oriented and pragmatic, with a strong sense of integrity and commitment to others
• Strong team player with excellent collaboration skills
• Highly responsible and service-oriented, with a willingness to take on challenging tasks

• Outstanding Graduate of the University
• Three Good Student Award (Excellent in Morality, Academics, and Physical Health)
• Advanced Individual in Youth Volunteer Service
• National Encouragement Scholarship
• Top Talent Innovation Scholarship (Special Award)
• Second Prize, Provincial Level, "Zhengda Cup" Market Research and Analysis Competition
• Third Prize, Provincial Level, National College Students E-Commerce "Innovation, Creativity, and Entrepreneurship" Challenge

• Junior Accountant Certification
• ACCA Introductory Certificate in Business
• Securities Qualification Certificate