EMILY XU
Balwyn North,VIC
Summary
A reliable and self-motivated individual with a legal background and a proven track record of delivering quality outcomes even under pressure. Possess exceptional communication, organizational, and problem- solving skills and have a proven track record of delivering quality outcomes even under pressure. The ultimate career goal is to utilize a set of skills and experiences to contribute significantly to the success of an organization in project support, policy development, and administration roles.
Overview
4
4
years of professional experience
Work History
Administration Officer (Contractor)
Health Complaints Commissioner
Melbourne, VIC
05.2023 - 02.2024
- Leveraged the Health Complaints Act 2016 and Health Records Act 2001 to effectively oversee and resolve diverse complaints concerning healthcare providers and health information practices in Victoria.
- Employed strong communication and diplomacy skills in facilitating negotiations between discontented parties and healthcare providers, seeking equitable resolutions within the context of the aforementioned legislations.
- Enhanced complaint handling efficiency and customer satisfaction by streamlining processes, abiding by the guiding principles of the Health Complaints Act 2016.
- Maintained meticulous records of all complaint procedures, investigations, and conclusions, fostering system transparency and adherence to the Health Records Act 2001.
- Engagement in the prisoner's health project has been completed, and this has informed the development of the literature review that follows.
Administrative Deputy Registrar (Contractor)
Courts Service of Victoria
11.2022 - 01.2023
- Maintained strict adherence to court hearing procedures during in-person court hearings, facilitating seamless judicial processes.
- Delivered prompt administrative support to Tribunal Officers and VOCAT, aiding the expeditious processing of assistance applications.
- Performed administrative and statutory roles in daily Tribunal operations, demonstrating initiative and autonomy.
- Furnished stakeholders with expert advice on court and tribunal procedures, and actively participated in policy development and implementation, providing administrative support to various committees and working groups.
Project Support Officer (Contractor)
DELWP
07.2022 - 11.2022
- Authored comprehensive project reports and briefings, continually updating project plans and monthly reports for management and stakeholders.
- Identified and addressed evolving opportunities and risks within the work program, aligning responses with program objectives.
- Ensured successful delivery of programs and projects, adeptly managing project risks, implementing efficient business systems, and devising effective strategies, including customer support for the Power Saving Bonus program.
- Consistently managed data entry and word processing tasks with accuracy and promptness, while actively participating in policy development, evaluation, and implementation, aligning new policies and procedures with stakeholder objectives.
Law Program Facilitator
Monash University
04.2022 - 10.2022
- Successfully conducted 10 presentations covering Human Rights and Criminal Law topics, targeting diverse audiences including schools, disability centers, and disadvantaged groups/organizations.
- Partnered in a team of two to design and execute workshops on employment law, online conduct, and police powers, positively impacting schools and various organizations.
- Collaborated closely with Professor Jeff Giddings and a cohort of volunteer Monash law students, working towards the mutual enhancement of skills in delivering community legal education talks.
- Fostered an environment of knowledge-sharing and skill-building by engaging in community legal education sessions targeting school groups.
Surveillance Officer
Department of
05.2021 - 06.2022
- Achieved 100% accuracy in daily management of over 200 COVID-19 outbreak contact data, ensuring precise tracking and control of the outbreak.
- Leveraged Salesforce for timely and accurate reporting and for maintaining outbreak exposure site details, demonstrating capacity to work under stringent deadlines and pressure.
- Engaged in rigorous data analysis and cleaning, rectifying errors in data received from Local Public Health Units before updating Salesforce, contributing to accurate and reliable data representation.
- Adhered to strict deadlines in processing incoming data related to COVID-19 response, regularly conducting data quality checks and audits on TRIM and Salesforce, to safeguard timely and accurate reporting.
Legal Intern
Auspacific Property Investment Group
02.2021 - 03.2021
- Prepared vital contracts and legal documentation pertinent to property transactions, offering robust support to supervisory staff.
- Leveraged Excel functions, including VLOOKUP and Pivot Tables, for efficient management of customer and property data.
- Synchronized diaries, documentation, and schedules to facilitate timely task completion, and followed up with customers to ensure legal compliance post-contract signing.
- Interacted with real estate agents, legal professionals, and clients, facilitating seamless property transactions, while managing confidential information and documents with utmost discretion and professionalism.
Associate Intern
Deloitte
Shenzhen
08.2020 - 10.2020
- Undertook comprehensive market research and competitor analysis, providing valuable insights to support informed business decisions and identification of potential risks.
- Developed internal and customer-oriented presentations, spreadsheets, and documents utilizing Excel and PowerPoint, showcasing excellent technical proficiency.
- Maintained databases and spreadsheets ensuring high standards of data accuracy and integrity.
- Leveraged data analysis skills to provide insightful reports to management, aiding strategic decision-making, and actively contributed to team meetings, highlighting progress and potential challenges.
Education
Bachelor of Laws (Honors) - Arts (Psychology)
Monash University
12.2025
Skills
- Excel, Word, Outlook, SharePoint
- English, Chinese, French DELF
- Salesforce Certified Administrator
- Problem Solving Skills
- Communication Skills
- Complaint Resolution
- Organization Skills
- Mail Management
- Project Support
- Problem-Solving
- Data Collection and Processing
References
References can be provided upon request.
Timeline
Administration Officer (Contractor)
Health Complaints Commissioner
05.2023 - 02.2024
Administrative Deputy Registrar (Contractor)
Courts Service of Victoria
11.2022 - 01.2023
Project Support Officer (Contractor)
DELWP
07.2022 - 11.2022
Law Program Facilitator
Monash University
04.2022 - 10.2022
Surveillance Officer
Department of
05.2021 - 06.2022
Legal Intern
Auspacific Property Investment Group
02.2021 - 03.2021
Associate Intern
Deloitte
08.2020 - 10.2020
Bachelor of Laws (Honors) - Arts (Psychology)
Monash University
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