Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

YuYan Chen

Newcastle,NSW

Summary

Dynamic professional with a strong hospitality background, including experience as an Asst Exec Housekeeper at SkyCity Entertainment Group Limited. Bilingual in English and Mandarin, I excel in customer service and cleaning protocols, ensuring exceptional guest experiences. Proven ability to collaborate effectively with teams to enhance operational efficiency in fast-paced environments.

Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.

Hard-working and reliable fruit picker, highly experienced in inspecting, selecting, and harvesting healthy, ripe fruit.Demonstrates solid knowledge of fruit varieties and determination of maturity. Extremely cooperative with great attention to detail.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Process Workers

Baiada Pty Limited
Newcastle, NSW
06.2025 - Current
  • Conducted quality checks on raw materials before processing stages.
  • Packaged processed food items according to established guidelines.
  • Lifted and moved heavy boxes of supplies from storage area to production line.
  • Inspected food products for quality assurance purposes.

Cherry Picker

Carteman Pty Ltd t/a Cherries Tasmania Orchards
Hobart, Tas
01.2025 - 02.2025
  • Collaborated with team members to ensure efficient workflow and timely deliveries.
  • Followed safety procedures to minimize risks in the warehouse environment.

Farm Laborer

CostaExchange Pty Ltd
Coffs Harbor, NSW
08.2024 - 11.2024
  • Collaborated with team members to execute daily farming tasks efficiently.
  • Implemented safety protocols while performing farm labor duties consistently.
  • Sorted through produce for quality control purposes prior to packaging.

Asst Exec Housekeeper

SkyCity Entertainment Group Limited
Auckland, New Zealand
05.2024 - 08.2024
  • Cleaned guest rooms following established procedures and protocols.
  • Maintained cleanliness in public areas, including lobbies and restrooms.
  • Collaborated with team members to ensure efficient workflow during peak times.

Helicopter Crew

Totally Tourism Ltd
Fox Glacier, New Zealand
12.2023 - 02.2024
  • Provided excellent customer service to enhance visitor experiences.
  • Operated equipment for various tourism activities and ensured safety protocols were followed.
  • Collaborated with team members to meet operational needs during peak times.
  • Engaged with guests to share information about local attractions and services.

Tour Guide

Rings Scenic Tours Limited.
Matamata, New Zealand
08.2023 - 12.2023
  • Guided diverse groups through scenic tours, sharing engaging stories and historical facts.
  • Ensured guest safety by following established protocols and emergency procedures.
  • Conducted pre-tour briefings to prepare guests for the journey ahead.

Education

Tourism Management - Tourism and Hospitality

Southwest Minzu University
China
07.2020

Senior High School -

FuShui Middle School
China
07.2016

Skills

  • Customer service
  • Tourism management
  • Tourism development
  • Hospitality background
  • Housekeeping
  • Cleaning and organizing
  • Team collaboration
  • Quality controls
  • Harvesting condition knowledge
  • Hand harvesting

Awards

2016.10: Excellent club members, 2017.10: National Endeavor Fellowship, 2018.10: Third Prize of Xinyi Course of Shanghai Rici Public Welfare Foundation

Affiliations

  • Teaching in Sichuan-Tibet region of China

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Cantonese
Limited

Accomplishments

  • China's National Scholarship
  • Certificate of Honor of China Rici Public Welfare Foundation

Certification

  • China tour guide certificate
  • Class1 full license in NSW

Timeline

Food Process Workers

Baiada Pty Limited
06.2025 - Current

Cherry Picker

Carteman Pty Ltd t/a Cherries Tasmania Orchards
01.2025 - 02.2025

Farm Laborer

CostaExchange Pty Ltd
08.2024 - 11.2024

Asst Exec Housekeeper

SkyCity Entertainment Group Limited
05.2024 - 08.2024

Helicopter Crew

Totally Tourism Ltd
12.2023 - 02.2024

Tour Guide

Rings Scenic Tours Limited.
08.2023 - 12.2023

Tourism Management - Tourism and Hospitality

Southwest Minzu University

Senior High School -

FuShui Middle School
YuYan Chen