YUYANG JIAO
Melbourne,VIC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Seasoned Business Analyst offering 7 years of IT or digital transformation industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Business & Integration Arch Specialist
Accenture
02.2021 - 05.2023
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with customer team to plan digital transformation blueprint and road map based on current situation, gap analysis, and feedback.
- Translated business requirements and customer feedback into technical needs and collaborated with infrastructure & technical teams to generate proper solutions.
- Implemented business intelligence solutions to increase operational efficiency.
Associate Consultant
DELL (CHINA)
03.2018 - 01.2021
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Led various projects under guidance and supervision of chief consultant.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Supported clients with business analysis and documentation.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Assistant Project Manager
Beijing CSSWEB Technology Co., Ltd.
07.2013 - 05.2015
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
Education
Master of Science - Information & Communication Engineering
University of Leicester
Leicester, England, UK01.2018
Bachelor of Science - Electronics & Information Engineering
Shijiazhuang Tiedao University
Shijiazhuang, Hebei, China06.2013
Skills
- Analytical and Critical Thinking
- Digital Transformation
- Application Design
- ITIL Framework
- TOGAF Framework
- Problem Solving
Certification
- PMP Certificate
Issued by Project Management Institute
Jun 2021 - Jun 2024
- TOGAF 9 Certificate
Issued by the OPEN GROUP
Jun 2023 - Current
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Business & Integration Arch Specialist
Accenture
02.2021 - 05.2023
Associate Consultant
DELL (CHINA)
03.2018 - 01.2021
Assistant Project Manager
Beijing CSSWEB Technology Co., Ltd.
07.2013 - 05.2015
Master of Science - Information & Communication Engineering
University of Leicester
Bachelor of Science - Electronics & Information Engineering
Shijiazhuang Tiedao University
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