Yuyang (Stella) Cao
MELBOURNE
Summary
Detail-oriented pharmacist with proven ability to resolve issues and challenging situations. Possesses strong knowledge of medication therapy management and drug interactions, along with proven skills in prescription processing and patient counselling. Skilled in working collaboratively with other healthcare professionals to provide patient care. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Registered Pharmacist
Chemist Warehouse Malvern
12.2023 - Current
- Reduced medication errors by performing diligent drug utilization reviews and addressing potential issues proactively.
- Acted as a liaison between the pharmacy and other healthcare providers, ensuring cohesive communication for optimal patient care outcomes.
- Collaborated with healthcare providers to optimize patient care plans, resulting in improved treatment outcomes.
- Developed strong relationships with patients, fostering trust and open communication regarding their medications.
- Improved patient outcomes by providing thorough medication counseling and monitoring medication therapy.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
Intern Pharmacist
Chemist Warehouse Malvern
12.2022 - 12.2023
- Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
- Improved patient satisfaction by addressing questions and concerns regarding their prescriptions in a timely manner.
- Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
- Optimized the prescription filling process by efficiently managing the distribution of medications within the pharmacy department.
- Followed department policies, procedures and best practices for pharmacy operations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Student Pharmacist
Chemist Warehouse Malvern
02.2022 - 12.2022
- Increased customer satisfaction through exceptional service, including educating patients on prescription usage and potential side effects.
- Assisted in the training of new pharmacy students, providing guidance and mentorship to ensure their success.
- Developed strong relationships with patients, fostering trust and loyalty while ensuring optimal health outcomes.
- Provided friendly customer service at drop-off and pick-up counters.
- Counseled patients on new medications and OTC products.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Education
Master of Pharmacy - Pharmacy
Monash University
Melbourne, VIC12-2023
Bachelor of Pharmacy (Honours) (Scholars Program) - Pharmacy
Monash University
Melbourne, VIC12-2023
Skills
- Medication management
- Pharmacy law compliance
- Adverse reaction reporting
- Clinical decision making
- Customer service and communication skills
- Resolving complaints
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Timeline
Registered Pharmacist
Chemist Warehouse Malvern
12.2023 - Current
Intern Pharmacist
Chemist Warehouse Malvern
12.2022 - 12.2023
Student Pharmacist
Chemist Warehouse Malvern
02.2022 - 12.2022
Master of Pharmacy - Pharmacy
Monash University
Bachelor of Pharmacy (Honours) (Scholars Program) - Pharmacy
Monash University
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