Yuyou Lin
Retail sales
Sydney ,NSW
Summary
Skilled in customer service and problem resolution, I consistently maintain high levels of customer satisfaction and loyalty at Kinokuniya Bookstore through professional conflict management and active listening. Proficient in documentation and multilingual communication, I thrive in fast-paced environments, ensuring efficient operations and exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Book Kinokuniya
2022.10 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a clean and inviting retail environment that encouraged positive customer interactions.
Tea Specialist
Xing Fu Tang
2022.05 - 2022.09
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Logistics Associate
GuangFa Transportation Co., Ltd.
2020.07 - 2020.09
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Coordinate inbound and outbound lorry movements from the warehouse
- Generated documentation and information required for customer shipments.
- Documented shipment activities to enable tracking history and maintain accurate records.
- Liaised with internal and external stakeholders to facilitate smooth operations.
Education
Diploma - Event Management
TAFE
Ultimo, NSW12.2023
Certificate IV - English For Academic Purposes
TAFE
Kogarah, NSW12.2022
Skills
- Customer Service
- Active Listening
- Friendly, Patient and Attention to details
- Problem and Conflict Resolution
- Quick Learner
- Money handling abilities
- Documentation
- Multilingual skills (Mandarin, Cantonese and English)
Timeline
Customer Service Representative
Book Kinokuniya
2022.10 - Current
Tea Specialist
Xing Fu Tang
2022.05 - 2022.09
Logistics Associate
GuangFa Transportation Co., Ltd.
2020.07 - 2020.09
Diploma - Event Management
TAFE
Certificate IV - English For Academic Purposes
TAFE
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