Yvette Abbott
Stoneville
Summary
Dynamic administrative professional with a strong background in customer service, leadership, and organisational support across diverse sectors, including healthcare, hospitality, aviation, and business. Recognised for exceptional communication skills and adaptability in fast-paced environments, consistently driving efficiency and productivity. Proven track record in managing workflows, supporting teams effectively, and delivering outstanding client experiences that foster long-term relationships. Committed to leveraging expertise to enhance operational success and contribute to team objectives.
Overview
18
18
years of professional experience
Work History
Administration Officer – Hospital in the Home / Urgent Care / RAC Clinic
Wagga Wagga Base Hospital
06.2025 - Current
- 12-month relocation
- Managed high-volume departmental communications, handling 80+ daily face-to-face and telephone enquiries to support timely patient access to care.
- Coordinated daily schedules and prepared patient files to ensure clinical teams were fully operational and workflow disruptions were minimised.
- Administered patient admissions, transfers, and discharges with 100% documentation accuracy and compliance with hospital policies.
- Supported infusion services by coordinating bookings, preparing clinical documentation, and liaising closely with nursing staff.
- Maintained data integrity and patient confidentiality in accordance with privacy legislation and health service regulations.
- Utilised Cerner PowerChart, iPM, Revenue Portal, and Excel for data tracking, reporting, and operational support.
- Oversaw daily operations to ensure compliance with hospital protocols and regulations.
Client Service Coordinator
Silverchain
08.2024 - 03.2025
- Consistently exceeded weekly KPIs and sales targets through proactive client engagement and needs-based service solutions.
- Supported the development and implementation of improved administrative procedures, increasing overall team efficiency.
- Managed end-to-end client onboarding, including assessments, reviews, and development of tailored care budgets.
- Maintained accurate, compliant documentation to support service continuity and regulatory requirements.
Care Aide/Assistant Care Team Leader
Silverchain
11.2022 - 08.2024
- Delivered high-quality, person-centred care to elderly clients in accordance with individualised care plans and best-practice standards.
- Conducted comprehensive client wellbeing assessments and regular reviews to support continuity of care and early identification of changing needs.
- Administered medications safely, monitored health changes, and escalated concerns promptly to ensure timely and appropriate intervention
- Supported clients with dementia and complex needs, promoting dignity, safety, and emotional wellbeing.
- Collaborated closely with multidisciplinary teams to review, update, and implement individualised care plans.
- Identified and contributed to service improvement initiatives that enhanced care quality, compliance, and client satisfaction.
- Maintained accurate, compliant documentation and progress notes in line with aged care regulations and organisational standards.
Co-Director
JLC AG Services
12.2019 - 06.2024
- Co-founded and managed a small agricultural equipment hire business from concept through to full operation.
- Oversaw invoicing, accounts payable/receivable, and financial reporting using MYOB.
- Implemented targeted marketing strategies that expanded the client base and secured long-term contracts.
- Managed daily operations, scheduling, and resource allocation to maintain service quality.
Office Administrator
DHL Supply Chain (Schneider Electric Account)
06.2018 - 10.2019
- Conducted weekly data analysis and reporting to support operational decision-making.
- Delivered high-level customer service across multiple communication channels.
- Managed complex administrative and inventory documentation in a fast-paced logistics environment.
Cabin Manager
Alliance Airlines
05.2011 - 10.2017
- Led cabin crew operations, ensuring full compliance with CASA safety regulations.
- Recognised with CEO Commendations for leadership during two in-flight emergency situations.
- Delivered consistently high customer service standards across regional and charter operations.
Store Manager
Hudsons Coffee
01.2008 - 05.2011
- Achieved top sales performance nationally through strong leadership and customer engagement.
- Managed two high-volume airport locations concurrently.
- Streamlined staffing and inventory processes to improve operational efficiency.
Education
HLTAID011 – Provide First Aid & CPR -
Smartlink Training Pty Ltd
06-2025
Certificate III in Individual Support -
ICM Training
01-2022
Certificate III in Financial Services -
Grow Training Group
01-2018
Emergency Proficiency Certification -
Alliance Airlines
WA01-2017
Certificate III in Hospitality Operations -
South Regional TAFE
WA01-2007
Skills
- Client relationship management
- Effective scheduling
- Regulatory compliance knowledge
- Team leadership
- Operational process enhancement
- Performance Monitoring and KPI Achievement
Timeline
Administration Officer – Hospital in the Home / Urgent Care / RAC Clinic
Wagga Wagga Base Hospital
06.2025 - Current
Client Service Coordinator
Silverchain
08.2024 - 03.2025
Care Aide/Assistant Care Team Leader
Silverchain
11.2022 - 08.2024
Co-Director
JLC AG Services
12.2019 - 06.2024
Office Administrator
DHL Supply Chain (Schneider Electric Account)
06.2018 - 10.2019
Cabin Manager
Alliance Airlines
05.2011 - 10.2017
Store Manager
Hudsons Coffee
01.2008 - 05.2011
HLTAID011 – Provide First Aid & CPR -
Smartlink Training Pty Ltd
Certificate III in Individual Support -
ICM Training
Certificate III in Financial Services -
Grow Training Group
Emergency Proficiency Certification -
Alliance Airlines
Certificate III in Hospitality Operations -
South Regional TAFE