Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Fitzpatrick

Palm Beach,QLD

Summary

I am a self-driven and highly motivated woman who takes pride in every task I undertake. I have the ability to set goals and achieve them through effective communication, drive, and commitment.

Overview

18
18
years of professional experience

Work History

Recruitment, People and Culture Manger

Airport Retail Enterprises
03.2023 - Current
  • End to End recruitment of staff
  • Design and development of recruitment documents
  • Sourcing staff through different avenues – Seek, indeed, Recruitment agencies, attending university job expos, engaging with local schools, using social media
  • Conducting reference evaluations
  • Conducting professional Inductions for all new staff
  • Designing and implementing new staff training program
  • Conducting Leadership training across our venues
  • Designing and implementing performance review structure.

Senior Trainer and Assessor

Aurora Training Institute
02.2020 - 03.2023


  • Course preparation to teach to required outcomes
  • Recruitment and training of new trainers onboarded
  • Mentoring and training of new trainers.
  • Client relationship building and maintenance
  • Modification of course material
  • Validation of course material
  • Use of effective communication and adjustment of teaching style to meet learners needs
  • Effective use of teaching to required outcome
  • Effective assessment and marking to reach competency
  • Keeping students engaged and interested in course content
  • Adhere to work place health and safety regulations
  • Manage relationships with venue function mangers
  • Ensure consistency of units delivered make adjustments according to student's needs.

Relationship Manger and Trainer

Sarina Russo Institute
06.2017 - 02.2019


  • Facilitation and delivery of Certificate III in Hospitality to all of QLD Grill'd Employees
  • Effective relationship building with all Grill'd stakeholders, from National Manger - Restaurant Mangers.
  • Design and Implementation of Program materials.
  • Effective facilitation of Inductions.
  • Effective facilitation of interactive training sessions.

Pre-Vocational Program Manager

Careers Australia
08.2014 - 06.2017
  • Development, Co-Ordination and Implementation of the Pre vocational program used in conjunction Mantra Hotels for their hiring program.
  • Hiring and onboarding of trainers to run the program,
  • Performance management of trainers.
  • Effective , professional communication with stakeholders.

QLD Franchise Consultant

The Coffee Club /Sumo Salad /Gloria Jean's Coffees
06.2006 - 01.2012


  • Support franchise partners to deliver on the vision and missions of each business.
  • Maintain a partnership with franchise partners based on integrity and trust
  • Coaching and mentoring on building sales and maintaining positive sales growth
  • Coach and Mentor Franchise partners and Store mangers on HR in their stores including labor laws and EEO.
  • Coach and assist franchise partners in hiring and team selection.
  • Coach franchise partners in the area of team training..
  • Coach and support franchise partners to deliver strong operational leadership..
  • Coach and mentor franchise partners in optimizing profitability in store
  • Protection of brand integrity by ensuring consistency of product, service and store presentation across all stores
  • Time management
  • Effective communication
  • Effective business planning and follow-up
  • Effective communication and delivery of meetings and presentations
  • Effective reporting and communication of results through action planning of opportunities
  • Business recovery process
  • Understanding business model and coaching franchise partners on breakeven of business.

QLD & SA operations Manager

Sumo Salad
07.2009 - 04.2011
  • Responsible for 16 franchised stores in SEQ, Coffs Harbor & SA
  • Responsible for 2 company owned stores – Tweed City & Runaway Bay
  • Responsible for development and mentoring of store managers
  • Responsible for my store managers maintaining KPIS within the business
  • Retention and recruitment of team in corporate stores, including Rostering
  • Writing and delivering employment contracts
  • Facilitation of orientation and induction into the workplace
  • Support franchise partners to deliver on the vision and mission
  • Coach and Mentor Franchise partners and Store mangers on HR in their stores including recruitment and EEO laws
  • Maintaining positive relationships and communication with both store managers and franchisees
  • Coaching and mentoring on building sales and maintaining positive sales growth
  • Coach franchise partners in the area of team training
  • Coach and assist franchise partners in hiring and team selection
  • Coach and support franchise partners to deliver strong operational leadership
  • Coach and mentor franchise partners in optimizing profitability in store
  • Protection of brand integrity by ensuring consistency of product, service and store presentation across all stores
  • Time management
  • Effective communication and delivery of meetings and presentations
  • Effective business planning and follow-up
  • Effective reporting and communication of results through action planning of opportunities
  • Business recovery process
  • Understanding business model and coaching franchise partners on breakeven of business.

Education

BSB50120 – Diploma of Business -

Aurora Training Institute
2023

SIT50416 – Diploma of Hospitality Management -

Ignite Education
2022

BSB51915 -Diploma of Leadership & Management -

Careers Australia
2017

BSB50615 -Diploma of Human Resources -

Careers Australia
2016

TAE40110- Certificate IV in Training and Assessment -

First Choice Training
2013

TAELLN411-Adress adult language, literacy and numeracy skills -

First Choice
2014

Skills

  • Effective & Strong Communicator
  • Ability to manage time effectively
  • Proficient in Excel/Word
  • Has a Can-Do attitude
  • Great Written & vocabulary Skills

Timeline

Recruitment, People and Culture Manger

Airport Retail Enterprises
03.2023 - Current

Senior Trainer and Assessor

Aurora Training Institute
02.2020 - 03.2023

Relationship Manger and Trainer

Sarina Russo Institute
06.2017 - 02.2019

Pre-Vocational Program Manager

Careers Australia
08.2014 - 06.2017

QLD & SA operations Manager

Sumo Salad
07.2009 - 04.2011

QLD Franchise Consultant

The Coffee Club /Sumo Salad /Gloria Jean's Coffees
06.2006 - 01.2012

BSB50120 – Diploma of Business -

Aurora Training Institute

SIT50416 – Diploma of Hospitality Management -

Ignite Education

BSB51915 -Diploma of Leadership & Management -

Careers Australia

BSB50615 -Diploma of Human Resources -

Careers Australia

TAE40110- Certificate IV in Training and Assessment -

First Choice Training

TAELLN411-Adress adult language, literacy and numeracy skills -

First Choice

Similar Profiles

CREATE PROFILE
Yvette Fitzpatrick