Yvette Golds
Taree
Summary
Assistant manager offering 6 years company experience and a driven approach to continuous improvement. Well-versed in delivering an exceptional customer experience with the skill to thrive in a management role. Enthusiastic with a passion for the company paired with a kind and inviting personality. Offers the ability to adapt seamlessly and accordingly, talking on multiple levels and dealing with people from all walks of life.
Exceptional leadership for sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Bras N Things
Taree
02.2022 - Current
- Led daily operations of store, including inventory and stock supply , cash-handling, register operating and assisting customers.
- Conducted performance evaluations to support employee development and succession planning.
- Bra fitting Specialist.
- Assisted customers, answered questions and resolved problems using the empower service commitments for outstanding customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance both as a store and individually.
- Coached and provided on the spot feedback to store team to achieve continuous development and raise the bar in all aspects.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Set schedules and delegated tasks based on team strengths to optimize floor positioning and service levels.
- Provided mentorship for team to generate sales, promote effective upselling and cross-sell to improve sales and KPIS across the board.
- Personal key performance indicators to a high standard and in the green, as such leading our team by example and helping them to deliver exceptional customer service, team budgets and KPIs.
- Exceptional product knowledge.
- Planned and executed visual merchandising to a high standard with the ability to make on the spot changes when necessary.
Beauty Therapist
Classic Beauty and Weddings
Old Bar
01.2015 - 10.2023
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Designed treatment plans for in salon and at home to continue treatment benefits.
- Greeted customers and handled payment processes before and after treatments as well as booking follow up appointments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Stock management and receiving.
- Provided therapeutic rejuvenation services to client's bodies, including skin, hair, nails and overall relaxation treatments.
- Provided exceptional customer service.
- Use of electronic equipment in face and body work.
- Provided a safe place for clients with the ability to be sensitive when performing face and body treatments.
Retail Sales Assistant
Bras N Things
Taree
11.2014 - 03.2019
- Managed cash register operations using POS system and processed sales and returns.
- Performed open and close of store.
- Provided customer service to an exceptional standard while using the bras n things engage and sales steps.
- Applied strong problem solving skills.
- Increased store sales by upselling and cross-selling complementary items.
- Stock handling and merchandising.
- Achieved high KPIS consistently.
- Exceptional product knowledge.
- Shares the BNT vision, aspiring to make every customer encounter amazing and helping her to feel wonderful from the inside out!
Retail Sales Assistant
Jay Jays
Taree
10.2014 - 03.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Applied strong problem solving skills.
- Managed cash register operations using POS system and processed sales and returns.
- Performed open and close of store.
- Provided customer service to an exceptional standard.
- Increased store sales by upselling and cross-selling complementary items.
- Stock handling and merchandising.
- Achieved high KPIS consistently.
- Exceptional product knowledge.
Education
High School Diploma -
Taree High School
Taree , NSW11.2010
Statement of Attainment in Nail Tech. - Beauty Therapy
Taree Tafe
Taree , NSW08.2010
Statement of Attainment in Makeup Services. - Beauty Therapy
Taree Tafe
Taree, NSW08.2010
Diploma of Beauty Therapy - Beauty Therapy
Port Macquarie Tafe
Port Macquarie , NSW01.2014
Skills
- Stock management and transfers
- POS systems operation
- Records/ administration maintenance
- Customer Service
- Sales Techniques
- Merchandising
- Supervision and training
- Customer retention
- Employee development and coaching
- Sales strategies
Timeline
Store Manager
Bras N Things
02.2022 - Current
Beauty Therapist
Classic Beauty and Weddings
01.2015 - 10.2023
Retail Sales Assistant
Bras N Things
11.2014 - 03.2019
Retail Sales Assistant
Jay Jays
10.2014 - 03.2016
High School Diploma -
Taree High School
Statement of Attainment in Nail Tech. - Beauty Therapy
Taree Tafe
Statement of Attainment in Makeup Services. - Beauty Therapy
Taree Tafe
Diploma of Beauty Therapy - Beauty Therapy
Port Macquarie Tafe