Yvette Kirby
Tempe,NSW
Summary
Knowledgeable with compassion and empathy, offering versatile office skills and proficiency in Microsoft Office Programs. Friendly and engaging team player and able to work independently. I am highly passionate about delivering stellar customer service and client focused.
Overview
15
15
years of professional experience
Work History
Housing Manager
Local Metropolitan Aboriginal Land Council
2023.03 - Current
- Managing the day-to-day operations of 28 residential tenancies and 5 commercial properties e.g. Organise repairs and maintenance for all tenants where need be.
- Conducting routine inspections e.g. insurring the property is being well managed by tennant
- Liaising with contractors to have works completed - local councils and planners for development application process to be completed e.g.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Adhered to Policies and Procedures
- Maintain tenant confidentiality
Administration Support Officer
St Vincent's Public Hospital - Immunology Clinic
2015.01 - 2022.06
- Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit to the clinic from them, and inform the doctor or nurse of their arrival.
- Managed Incoming and Outgoing mail, results, scanned and given to doctor
- Managed Reception email, ensuring all tasks were completed
- Set appointments and managed all referrals into the unit
- Ensure new referrals were triaged in timely manner by appropriate doctors
- Assisted team with timely and accurate administrative work coverings with multiple clinics within the immunology department.
- Worked with vulnerable patient group with compassion and empathy
- Completed mandatory training on time
- Process patients’ files, and explain the clinic’s policies to them
- Medicare bulk billing/ Private billing
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Aged Careworker/Receptionist
Wyanga -
2009.04 - 2014.05
- Greet and welcome clients and visitors in the office
- Managed incoming and outgoing mail
- Answered multi-line phone, transferred calls to appropriate staff
- Managed incoming emails
- Help with transport bookings, ensured all bookings in transport diary is update and accurate.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintaining police check records for staff - set reminders when update was needed
- Help with setting up of social activities for our Elders withing the community
- Archiving records of past clients files to insure data is saved and able to revisit in the future if need be.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate III - Community Service
TAFE NSW
Sydney, NSW10.2013
Certificate III - Aged Care
TAFE
Sydney, NSW10.2012
Skills
- Advocacy
- Database Administration
- Stellar Customer Service
- Verbal and Written Communication
- MS Office – Word, Excel, PowerPoint, Outlook
- Schedule Maintenance
- Information Confidentiality
- Recordkeeping and File Management
- Full/Class C Driver's License, NSW
- Poised under pressure
- Flexible
- Stakeholder Relations
- Knowledge of medical terminology
- Knowledge of Aged Care
- Knowledge of Health Care
- Honest and Ethical
Timeline
Housing Manager
Local Metropolitan Aboriginal Land Council
2023.03 - Current
Administration Support Officer
St Vincent's Public Hospital - Immunology Clinic
2015.01 - 2022.06
Aged Careworker/Receptionist
Wyanga -
2009.04 - 2014.05
Certificate III - Community Service
TAFE NSW
Certificate III - Aged Care
TAFE
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