Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yvette Koprowski

Inglewood,WA

Summary

Dynamic professional with a proven track record at Penske Australia, excelling in payroll accuracy and archival organization. Recognized for enhancing workflow efficiency and delivering exceptional customer service. Proficient in data entry and cash handling, demonstrating strong attention to detail and problem-solving skills to drive operational success.

Overview

13
13
years of professional experience

Work History

Branch and Service Administrator

Penske Australia
10.2021 - 12.2024
  • Processed timecards and inputted payroll data for a team of up to 40 employees, including manual checks in accordance with company policies and avoiding discrepancies.
  • Coordinated resolution of payroll discrepancies by responding to employees and working with the payroll team.
  • Maintained confidentiality of employee records and payroll information.
  • Ensured accuracy in archival recordkeeping through meticulous data entry and verification procedures.
  • Identified gaps in current archives collection, working proactively to source missing materials from relevant parties.
  • Coordinated with other departments for the transfer and intake of new archival materials as needed.
  • Enhanced archival organization by meticulously cataloguing and labelling historical documents.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Produced purchase orders and processed invoices in line with company policies and procedures.
  • Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
  • Relief Reception - Answered and directed incoming calls using multi-line phone system, directing clients to individuals addressing specific needs.
  • Relief Reception - Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Managed branch cash and EFTPOS banking including daily reconciliation and submissions to finance, monthly cash counts and deposits when received by customers.
  • Management of shared department and branch spreadsheets and documents to maintain accurate and current data.

Workflow Specialist

Telstra
03.2018 - 11.2019
  • Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
  • Collaborated with cross-functional teams to optimize workflows, resulting in improved departmental efficiency.
  • Proactively identified potential risks within project workflows, implementing contingency plans to minimize disruptions.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.
  • Maintained consistent quality standards across all deliverables through diligent oversight of work processes and attention to detail.
  • Adapted workflows to accommodate shifting priorities or timelines, ensuring the organization remained agile and responsive to changing business needs.

Receptionist and Customer Care Specialist

Unicare Health
07.2015 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and payments records accurately. Including Daily EFTPOS reconciliation and monitoring the cash drawer and depositing cash to banking facility on allocated days.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Opened and closed business showroom each day, ensuring security was well maintained.

Back to School Casual

Officemax
10.2011 - 02.2015

Education

Certificate III - Business

Central Tafe
Perth, WA
09-2007

High School Diploma -

Iona Presentation College
Mosman Park
12-2004

Skills

  • Customer service excellence
  • Cash handling
  • Data entry
  • Telephone etiquette
  • Proficient in Microsoft Office Suite
  • Front office administration
  • Inbound call answering
  • Organization and recordkeeping
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Active listening

Languages

English
Native or Bilingual
French
Elementary
Polish
Elementary

Timeline

Branch and Service Administrator

Penske Australia
10.2021 - 12.2024

Workflow Specialist

Telstra
03.2018 - 11.2019

Receptionist and Customer Care Specialist

Unicare Health
07.2015 - 01.2018

Back to School Casual

Officemax
10.2011 - 02.2015

Certificate III - Business

Central Tafe

High School Diploma -

Iona Presentation College

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Yvette Koprowski