Yvette Saunders
Morphett Vale,SA
Summary
Aspiring to contribute meaningfully in diverse professional settings, I am a dedicated individual eager for a fulfilling and enduring career. With an enthusiasm for learning, I embrace opportunities to expand my skill set. Through past experiences, I've developed a sound understanding of meeting employer and customer expectations. I am recognised for my diligent work ethic, confidence, and reliability.
Overview
11
11
years of professional experience
Work History
Urgent Care State Operations Coordinator
ForHealth Group
01.2024 - Current
- Manage rostering for all GP's, facilitating smooth coordination and support for policy, procedure, and guideline development and implementation.
- Cross-check and submit locum GP invoices for processing.
- Overseeing Operations across all ForHealth SA Urgent Cares & Priority Cares.
- Collaborate with key stakeholders to establish rostering parameters and preferences.
- Facilitate onboarding and provide training in PMS (Practice Management Systems) for all GP's.
- Enforce compliance with company policy and procedures.
Regional Adoption Lead – IT Transformation
ForHealth Group
06.2023 - 01.2024
- Support and lead the implementation of PMS upgrades for all SA Medical Centres within ForHealth Group, extending to multiple Interstate Medical Centres.
- Conduct comprehensive training sessions in PMS for Site Admin/Nursing staff, GP's, and Allied Health Providers through structured workshops.
- Troubleshoot issues and liaise with software developers, particularly with Medical Director, to resolve any software-related challenges effectively.
Practice Manager - Marion Domain Medical and Dental Centre
ForHealth Group
06.2021 - 06.2023
- Hiring and onboarding of administrative staff.
- Ensuring legal obligations are met and handling patient complaints and concerns effectively.
- Managing and overseeing the business affairs of the Medical Centre inclusive of managing the Practice budget.
- Rostering of Administrative staff and Medical Practitioners.
- Supervising and overseeing staff performance.
- Accreditation of the Practice as per the RACGP Standards 2023.
Gaming Manager
Tonsley Hotel
03.2020 - 06.2021
- Bartending: Prepare and serve beverages.
- Gaming Attendant: Providing service to gaming patrons, assisting with gaming operations and addressing inquiries or concerns.
- Food and Beverage Attendant
- Accommodating Hotel Patrons by assisting with check-in/check-out procedures
- Managing cash transactions, balancing tills, and maintaining financial records in compliance with procedures.
Duty Manager, Office Administrator
Bay Motel Hotel
02.2015 - 02.2020
- Overseeing daily operations and ensure smooth running of the establishment.
- Welcome guests as a receptionist, handle inquiries, and manage reservations.
- Maintaining financial records and handle accounting tasks.
- Maintain cleanliness as a housekeeper and organization throughout the premises.
- Ensuring compliance with gambling regulations.
Skills
Current Police Clearance Check/Working With Children’s Check
- Relevant Hospitality Qualifications - Responsible Person, RSA, RCG, Advanced Gaming
- First Aid Certificate
KEY SKILLS
- Healthcare Operations & Administration
- Staff Management & Rostering
- Policy Compliance & Accreditation
- PMS Training & Implementation
- Stakeholder Engagement
- Problem Solving & Process Improvement
- Proficient in Microsoft Office
Timeline
Urgent Care State Operations Coordinator
ForHealth Group
01.2024 - Current
Regional Adoption Lead – IT Transformation
ForHealth Group
06.2023 - 01.2024
Practice Manager - Marion Domain Medical and Dental Centre
ForHealth Group
06.2021 - 06.2023
Gaming Manager
Tonsley Hotel
03.2020 - 06.2021
Duty Manager, Office Administrator
Bay Motel Hotel
02.2015 - 02.2020