Yvette Wong
Epsom,VIC
Summary
Hardworking and passionate retail worker with strong, confident people skills - Ready to secure a Customer Assistant position and eager to help with pride and willingness to try any role to help fellow team members.
Overview
5
5
years of professional experience
Work History
Service
Coles Supermarket
10.2022 - Current
- Maintaining energy and enthusiasm in a fast-paced environment.
- Taking pride in customer service and interacting with a very wide range of customers; happily making sure everyone felt heard and respected - whilst enjoying small talk, knowing the importance of the human interaction aspect of customer service to many patrons.
- Cash handling accurately and at a fast pace,
- Developed and maintained courteous and effective professional relationships.
- Worked Close of store efficiently
- Double tasking at cigarette and information kiosk, checking ID and maintaining a fast pace at 12 items or less - whilst continuing the expected interaction with all customers.
Grocery Stocker
Coles Supermarket
09.2022 - 09.2023
- Quick, efficient, Face Up.
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up and page services if needed
- Assisted customers by finding items quickly.
- Used cages and pallet jacks to unload and organize merchandise to shelves - maintaining FIFO and neat display of items.
Site Crew
Download Music Festival
03.2019 - 03.2019
- Perimeter fencing.
- Crowd control barrier assembly.
- Administrative work within site office facilitating site crew and logistics.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- General Labour during set up
- Recognized and reported potential project challenges and assisted with solutions.
Festival Volunteer
National Folk Festival
01.2019 - 01.2019
- Site set-up volunteer
- Involvement with a large amount of patrons in a friendly and helpful manner.
- Generalised site labour.
- Tasks involving heavy lifting.
- Ensuring security fencing met state regulations.
- Resolved any patron's issues by identifying source of complaint and formulating corrective action with supervisor.
- Constructed displays and legible signage to help patrons navigate attractions area.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo, VIC11.2013
Skills
- Cash Register Systems
- Refunds and Exchanges
- Staff Training
- Issue Resolution
- Order Taking
- Till Counting
- Stocking and Replenishing
- Sales Expertise
- Identification Checks
- Cleaning and Sanitizing
- Money Handling
- Social Perception
References
Professional:
- Zoe Cameron
Role: Service Supervisor.
Ph. 0405564612
Email: zoecameron2004@icloud.com
- Talicia Hunt
Role: Service Co-Worker
Ph. 0407105469
Email: taliciabrookehunt@gmail.com
- Vanessa
Role: Service Co-Worker (20+ years at store)
Ph.
Email:
__________________________________
Personal:
- Alex Morton
Relationship: Close friend since Senior Secondary College 2012.
Ph. 0427737979
Email: alex.j.morton.work@gmail.com
- Cassandra Bolitho
Relationship: Have known well from year 7 to now.
Ph. 0435176274
Email:
Timeline
Service
Coles Supermarket
10.2022 - Current
Grocery Stocker
Coles Supermarket
09.2022 - 09.2023
Site Crew
Download Music Festival
03.2019 - 03.2019
Festival Volunteer
National Folk Festival
01.2019 - 01.2019
High School Diploma -
Bendigo Senior Secondary College
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