Yvette Diane N Jereza
Block 22 Lot. 20, La Villa De Guadalupe Subdivision Phase 2, Brgy. Alijis,Bacolod City, Negros Occidental
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as an Operating Room Nurse. Aiming to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An individual who is ready to help the team achieve quality surgical outcomes.
Overview
17
17
years of professional experience
Work History
Staff Nurse
Riverside Medical Center
06.2023 - Current
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
LEAD GENERATOR
EDUCATION CONSULTING ASSOCIATES
01.2015 - 11.2022
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
CUSTOMER SERVICE REPRESENTATIVE / COLLECTION SPECI
SYKES ASIA INC
01.2012 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS PHILIPPINES
02.2011 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CLINIC NURSE
PROSPERITY MEDICAL CLINIC AND LABORATORY INC
03.2006 - 01.2011
- Built meaningful relationships with patients and families for optimal care.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Planned and implemented patient care to treat conditions or mitigate symptoms.
- Observed and assessed patients to identify concerning symptoms.
- Improved patient well-being by offering advice on preventive health measures.
- Educated patients, families and caregivers about conditions and treatments.
- Administered medications and topic treatments to address patient symptoms.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
Bachelor of Science - Nursing
Riverside College
Bacolod City 03.2005
High School Diploma -
COLEGIO SAN AGUSTIN
Bacolod City03.2001
Skills
- Medication Administration
- Patient Counseling
- Intakes and Discharges
- Intravenous Injections
- Wound Care Management
- Direct Patient Care
- Patient Care
- Patient Management
- Patient Care Assessment
- Patient Education
- Skill Development
- Accurate Documentation
- Patient Preparation and Assistance
- Clear Patient Communication
Timeline
Staff Nurse
Riverside Medical Center
06.2023 - Current
LEAD GENERATOR
EDUCATION CONSULTING ASSOCIATES
01.2015 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE / COLLECTION SPECI
SYKES ASIA INC
01.2012 - 01.2013
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS PHILIPPINES
02.2011 - 12.2012
CLINIC NURSE
PROSPERITY MEDICAL CLINIC AND LABORATORY INC
03.2006 - 01.2011
Bachelor of Science - Nursing
Riverside College
High School Diploma -
COLEGIO SAN AGUSTIN
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