Yvonne Lee
Forest Lake,QLD
Summary
As an efficient worker with a positive attitude, I thrive in a reputable company when they can provide me a challenging position. I am looking for a company where I can utilise my education and display my skills and experience so I can advance my career. I enjoy the challenge of becoming proficient in a wide variety of systems, which is demonstrated in my professional experience. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
Work History
Ecommerce Implementation Specialist - Coles Liquor
Coles – Melbourne Head Office
01.2023 - Current
- Onboarding around 550 Suppliers with the new Coles Automatic Invoicing system
- Lead contact for solving issues from suppliers
- Set up this new system for suppliers using Coles Integrated online systems
- Increase efficiency to reduce the cost to Suppliers when doing business with Coles Liquor
- Streamline the Suppliers invoicing processes to ensure a more efficient and faster process than the traditional way that they would be paid
- Faster delivery lead times for all the Suppliers stock into stores
- 75 % Minimize in errors with improved efficiency by using the automatic invoicing system
System Manager
Coles – Forest Lake and Heathwood
01.2019 - 01.2023
- Set up an outside satellite DC for the international stock, this in turn has helped in a smoother transfer of international stock into the new Automatic DC
- Decommission the old Forest Lake DC and Heathwood DC once the new Automatic DC was up and running
- Implementing changes and upgrades to the working systems at the Forest Lake and Heathwood DC site and oversee the operational use of these upgrades
- Installing, maintaining, and providing technical assistance for our internal customers, to support operation and to resolve system issues
- Operating software systems including Microsoft Office Suite (Excel, Word, Outlook & PowerPoint), SAP, Titan, Mylink, Kronos, Manhattan and voice pick to process orders, accessing these systems’ ability to support the management team members in their day-to-day functions
- Induct and train all new staff members on the use of the software systems relevant to their roles, this was due to staff turnover
- Performing data entry to record and track all equipment in use by the team members and management including security and machinery access.
Acting Manager – Inventory FL HW and DC
Coles – Forest Lake and Heathwood
01.2021 - 01.2022
- Supporting Inventory control of the transfer of stock, around 48 pallets every week from an interstate DC into the Brisbane DC
- Realigning processes between a satellite DC and the main DC
- Rearrange stock to accommodate pallet configuration and new promotional stock into both DC’s
- Analyzing inventory levels, turnover rates and forecasting demanded to optimize stock levels
- Planning and executing replenishment orders to maintain optimal inventory levels
- Leading a team of inventory team members / associates, providing guidance, training and support to ensure efficient operations.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Step up Manager – Inventory
Polar Fresh
01.2017 - 01.2019
- Oversee day-to-day management of all operations in the produce section of the DC
- Work collectively with other teams and managers to complete tasks on time and achieve and maintain KPI’s
- Work closely with team members and address any concerns or issues that arise to ensure an effective and cohesive teamwork environment
- Finalize the inventory team roster, by using the Labor Management system.
Inventory and Receiving Team Member
Polar Fresh
01.2013 - 01.2017
- Working to meet KPI’s and audit standards whilst following an effective pick plan
- Customizing the Manhattan WMS screen layout to suit the job, counting stock to produce weekly slot moves
- Ensuring safety procedures being followed as per WHS regulations
- Follow procedure to report damages and provide a damage stock report with references
- Perform audit control for Despatch and Receiving in accordance to use by dates on stock
- Analysis of stock adjustments/weekly stock report
- Set up the Despatch location for pallets prepared for the day and pallet high/weight according to provisions for pallet integrity.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Education
First Aid & CPR -
Red Cross
07.2024
Certificate of Mental Health -
01.2021
Master of Strategic Information Systems (Honors) -
Griffith University
01.2015
Masters of Electronic Commerce -
Central Queensland University
01.2014
Certificate IV Warehousing -
Polar Fresh
01.2012
Bachelor of International Business -
Griffith University
01.2011
Diploma of Management -
Southbank Institute of TAFE
01.2010
Skills
- Issue Resolution
- Client training
- Telephone and email etiquette
- Business Analysis
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Workforce Management
Itcompetencies
- Manhattan WMS
- Excel – Advanced
- GODs
- Microsoft 365
- SAP
- Mylink
- Titan System
- Coles AXIS Portal
- B2BGateway
- Web Development
- Voice Console
- Database
Languages
Japanese
Limited Working
Korean
Limited Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Ecommerce Implementation Specialist - Coles Liquor
Coles – Melbourne Head Office
01.2023 - Current
Acting Manager – Inventory FL HW and DC
Coles – Forest Lake and Heathwood
01.2021 - 01.2022
System Manager
Coles – Forest Lake and Heathwood
01.2019 - 01.2023
Step up Manager – Inventory
Polar Fresh
01.2017 - 01.2019
Inventory and Receiving Team Member
Polar Fresh
01.2013 - 01.2017
First Aid & CPR -
Red Cross
Certificate of Mental Health -
Master of Strategic Information Systems (Honors) -
Griffith University
Masters of Electronic Commerce -
Central Queensland University
Certificate IV Warehousing -
Polar Fresh
Bachelor of International Business -
Griffith University
Diploma of Management -
Southbank Institute of TAFE
Similar Profiles
Mahawaduge Avinda Gimhan PereraMahawaduge Avinda Gimhan Perera
Business Category Coordinator at Coles Express/Viva Energy Retail Head OfficeBusiness Category Coordinator at Coles Express/Viva Energy Retail Head Office
Jing LiJing Li
Cleaner at Coles Central Melbourne CbdCleaner at Coles Central Melbourne Cbd
Abanoub IbrahemAbanoub Ibrahem
Retail Credit Risk Analyst at Emirates NBD Head Office & Main Office BranchRetail Credit Risk Analyst at Emirates NBD Head Office & Main Office Branch