Yvonne Li
Brisbane,QLD
Summary
While I work in Government I worked 16 years as a flight attendant and thoroughly enjoyed looking after people. I am empathetic with sensitive and compassionate approach to cultivating a trusting relationship. I am empathetic and enjoy engaging with people from all walks of life, especially the elderly. I love to listen and learn about their lives. I am happy to help in-home settings providing guidance and encouragement to clients through physical and emotional support.
Overview
38
38
years of professional experience
Work History
Director
Queensland Health
02.2002 - Current
- Cultivated and strengthened lasting client and team relationships using strong issue resolution and dynamic communication skills.
- Evaluated departmental documentation to verify compliance with regulatory requirements.
- Assisted in recruiting, hiring and training of team members.
- Optimized team members strengths and abilities to excel in their work responsibilities.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to mitigate impacts on projects or business operations.
Cabin Manager
Ansett Airlines
10.1985 - 11.2001
- Serviced passengers and crew alike with profession and compassion
- lead a crew each day to ensure the company's vision was achieved and every single passenger felt cared for.
- monitored safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Bachelor of Law -
Queensland University of Technology
Brisbane, QLDBachelor of Commerce -
Griffith Univsersity
Brisbane Skills
- Patient teamworker and collaborator
- Organisational and Compliance skills
- Positive Culture oriented
- Crisis Management
- Problem solver
- excellent leadership skills
- enjoy consulting before making decsions
Timeline
Director
Queensland Health
02.2002 - Current
Cabin Manager
Ansett Airlines
10.1985 - 11.2001
Bachelor of Law -
Queensland University of Technology
Bachelor of Commerce -
Griffith Univsersity
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