Yvonne Li
Sydney
Summary
Proven Client Relationship Manager at The One Realty, adept in organization and Microsoft Office, enhanced client satisfaction and loyalty through meticulous attention to detail and superior time management. Achieved significant improvements in client engagement and operational efficiency, demonstrating a unique blend of technical and interpersonal skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Three Sisters Beauty
02.2024 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Client Relationship Manager
The One Realty
02.2024 - 12.2024
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Chinese Restaurant Manager
XiaoSiChuan
01.2022 - 01.2024
- Improved customer satisfaction by implementing staff training programs.
- Managed daily operations for efficient restaurant functioning.
- Increased revenue with strategic menu planning and promotions.
- Enhanced dining experience, overseeing quality control and presentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Anthropology
University of Sydney
Sydney, NSW05-2027
Skills
- Customer service
- Time management
- Organization
- Multitasking
- Attention to detail
- Microsoft Office skills (expert in Word, Excel, PowerPoint, etc)
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
Three Sisters Beauty
02.2024 - Current
Client Relationship Manager
The One Realty
02.2024 - 12.2024
Chinese Restaurant Manager
XiaoSiChuan
01.2022 - 01.2024
Bachelor of Arts - Anthropology
University of Sydney
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