Yvonne Maroun
Sydney,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team, i am dedicated to the best possible customer experience. Competent in business management, marketing and inventory control. Proven track record in increasing customer numbers and increasing corporate catering.
Creating a community within a community that creates loyal return customers.
Overview
5
5
years of professional experience
Work History
Cafe Manager
BQ Cafe
04.2015 - 10.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed over 350 customers per day
- Increased foot traffic by over 60%
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Secured daily cash by verifying totals and making nightly deposits.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Created and implemented promotional campaigns to increase customer loyalty.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Education
Food Safety Certificate
Nsw Food Authority
Sydney, NSW2018
Skills
- Business Marketing
- Customer Engagement
- Event Preparation
- Food Orders
- Scheduling
- Marketing
- Customer Experience Management
- Coffee Shop Operations
- Cost Monitoring
- Staff Management
- Continuous Improvement
- Menu Updating
- Sales Tracking
- Cost Control
- Food Service
cooking
middle eastern cuisine
Timeline
Cafe Manager
BQ Cafe
04.2015 - 10.2019
Food Safety Certificate
Nsw Food Authority
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