Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvonne Maroun

Sydney,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Cleaner

Maid My Day
10.2024 - 02.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Housekeeper /Private Nanny

Earthworx Group
07.2021 - 07.2024
  • Disinfected and mopped bathrooms and hard surfaces to keep all areas sanitary and clean.
  • Cleaned and stocked bedrooms rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed all rugs and carpeted areas in office and corridors.
  • Maintained a spotless environment for family and guests through diligent daily housekeeping tasks.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with employer.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of family concerns.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.

Customer Service Assistant

Bendon Lingerie
02.2020 - 06.2021
  • Drive sales to exceed KPI and improve UPT
  • Merchandising, display and restocking
  • Senior qualified fitter, Measured customers for a perfect fit
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Train staff and keep them enthusiastic and motivated
  • Responded to customer calls and emails to answer questions about products, sizes and availability
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.


Footwear Specialist

Consolidated Footwear
03.1987 - 04.2009
  • Understood footwear thoroughly, saw and distinguished between material patterns and colours and coordinated footwear with other clothing.
  • Worked directly with manufacturing and design
  • Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
  • Received shipments, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
  • Merchandised store and complied with footwear brand standards with regard to visual display tasks.
  • Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
  • Organized store merchandise racks by size, style, and colour to maintain clean, visually-appealing showroom.

Education

Macarthur Girls High School
1983

Skills

  • Exceptional sales techniques
  • Complaint Resolution
  • Multitasking and Organisation
  • Merchandising
  • Product Promotion
  • Product Knowledge
  • Payment Processing
  • Staff training
  • Specialized fitter
  • Time management
  • Work autonomously
  • Extremely productive
  • Attention to detail
  • Sanitation practices
  • Efficient cleaning techniques
  • Problem-solving
  • Reliability and punctuality
  • Team collaboration
  • Housekeeping
  • Sweeping and mopping
  • Cleaning and sanitizing
  • Health and safety compliance
  • Physical stamina
  • Professional appearance
  • Health and safety regulations
  • Laundry services
  • Exceptional time management
  • Closet detailing
  • Adaptable and flexible
  • Flexible schedule
  • Multitasking Abilities
  • Decision-making
  • Heavy lifting
  • Task prioritization
  • Conscientious and Detail-oriented

Languages

Arabic
Native or Bilingual

Timeline

Cleaner

Maid My Day
10.2024 - 02.2025

Housekeeper /Private Nanny

Earthworx Group
07.2021 - 07.2024

Customer Service Assistant

Bendon Lingerie
02.2020 - 06.2021

Footwear Specialist

Consolidated Footwear
03.1987 - 04.2009

Macarthur Girls High School

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Yvonne Maroun