Yvonne Marron
Perth,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working.
Overview
13
13
years of professional experience
Work History
Service Advisor
Bibra Lake Nissan
Perth , WA
01.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Followed up with existing customers regarding past services performed on their vehicles.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Client Support Officer
Apprenticeship Support Australia
Perth, WA
03.2023 - 09.2024
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Processing Federal Government incentive claims
- Completing accurate data entry and maintaining relevant databases
- Providing claims advice to clients as per Federal Guidelines
- Referring callers on to further internal and external services
- Other general administrative duties as required
Service Advisor
Melville Volkswagen
Perth, WA
03.2024 - 08.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promptly responded to customer inquiries via phone, email or in person.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
Learning and Development Coordinator
Irish Homecare
Ireland
08.2021 - 01.2023
- Assisted managers in identifying individual staff members' training requirements based on job roles or responsibilities.
- Prepared detailed reports summarizing key learnings from each session attended by learners.
- Coached individuals on soft skills such as communication, problem solving, teamwork.
- Organized workshops, conferences, and other events to promote staff development initiatives.
- Developed and implemented comprehensive learning and development plans to meet organizational objectives.
- Maintained a library of instructional materials for use by trainers in classroom settings.
- Advised management on strategies to improve employee engagement levels through innovative learning activities.
- Monitored the progress of learners throughout their training program and provided assistance when needed.
- Ensured compliance with applicable laws regarding safety training requirements.
- Maintained records of all training activities including attendance rosters and evaluation forms.
- Provided technical support for users of the LMS system.
- General Admin duties
Service Support Agent
Irish Homecare
Ireland
04.2020 - 08.2021
- Demonstrated strong problem-solving skills to resolve difficult client requests.
- Monitored incoming emails and responded promptly to inquiries from colleagues.
- Maintained a high level of professionalism while interacting with clients and colleagues at all times.
- Resolved client complaints in a timely manner.
- Followed up with clients after resolution of their problems was completed.
- Worked in a team setting, providing support and guidance.
- Work effectively in fast paced environments.
- Excellent communication skills both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Chef De Partie
Sodexo
Ireland
10.2016 - 03.2020
- Managed daily operations of the kitchen, ensuring smooth running of all food production activities.
- Created attractive plate presentations that met both aesthetic and nutritional guidelines.
- Organized weekly menus with the Head Chef in accordance with customer demand and budgetary constraints.
- Ensured that all dishes were prepared according to health safety regulations and hygiene standards.
- Analyzed customer feedback to improve existing recipes or create new ones based on their preferences.
- Checked temperature control settings throughout service periods to ensure food was being cooked correctly.
- Planned daily specials according to seasonal produce availability.
- Developed new dishes and recipes in collaboration with other members of the team, while maintaining high standards of quality.
- Maintained records of food costs and inventory levels for budgeting purposes.
- Monitored portion control to ensure consistency across the menu items.
- Provided input on menu changes when requested by management.
- Adhered to strict budgetary requirements set out by management.
- Supervised and trained junior staff, providing guidance and support to ensure they were working safely and efficiently.
- Adjusted recipes based on customer requests or dietary restrictions.
- Assisted in training new employees on proper culinary techniques and methods for preparing dishes.
- Reviewed orders placed by waitstaff before sending them out to customers.
- Conducted regular taste tests during preparation stages to guarantee high-quality results.
- Identified areas for improvement within the kitchen environment.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Trained kitchen workers on culinary techniques.
- Established standard procedures for plating presentations.
Pastry Chef De Partie
Shirley Arms Hotel
Ireland
01.2012 - 10.2016
- Communicated effectively with front-of-house staff regarding any changes or updates in menu items or pricing structure.
- Assisted in developing menus for special events including weddings or corporate functions.
- Adjusted recipes as needed based on available ingredients or dietary requirements of customers.
- Supervised a team of junior chefs in the preparation of various pastry dishes.
- Evaluated feedback from customers regarding taste, texture, temperature and appearance of pastry items served.
- Created attractive displays using cake stands and other decorative elements for window displays and buffet counters.
- Maintained a clean and safe working environment in accordance with health regulations.
- Researched current trends in the industry and incorporated them into creative designs and presentations.
- Adhered strictly to safety protocols such as proper sanitation practices when handling food items or equipment.
- Ordered fresh ingredients from suppliers according to established guidelines and budget constraints.
- Inspected kitchen equipment regularly for signs of wear and tear and replaced damaged components promptly.
- Trained staff members on proper techniques for mixing, baking, decorating and finishing desserts.
- Documented inventory records of raw materials used in daily production operations.
- Checked temperatures of ovens, grills, fryers, proofing cabinets to ensure optimal performance during production processes.
- Monitored food quality and presentation standards to ensure consistency throughout service periods.
- Conducted regular tasting sessions with colleagues to assess flavor profiles and texture combinations.
- Organized and prepared all the necessary ingredients for daily production of desserts, pastries, cakes and other confectionery items.
- Ensured that all orders were completed on time with accuracy and efficiency.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
Education
NVQ Level 2 Professional Cookery - Culinary Arts
Southern Regional College
Ireland09.2014
Skills
- Complaint Investigation
- De-Escalation Techniques
- Customer Relations
- Computer Skills
- Data Entry
- Verbal and Written Communication
- Call Center Operations
- Customer Service
- Microsoft Office Expertise
- Calm and Professional Under Pressure
- Multi-Line Phone Systems
- Document and Records Management
- Inbound Call Management
- Problem Resolution
- Adaptable and proficient in learning new concepts quickly and efficiently
- Work Prioritization
- Multitasking and Prioritization
- Bill preparation
- Maintenance reporting
- Strong work ethic
- Documentation and reporting
- Quality control
- Computer skills
- Customer service
- Repairs scheduling
- Data processing
Education and Training
other,Ireland
References
Available on request
Timeline
Service Advisor
Melville Volkswagen
03.2024 - 08.2024
Service Advisor
Bibra Lake Nissan
01.2024 - Current
Client Support Officer
Apprenticeship Support Australia
03.2023 - 09.2024
Learning and Development Coordinator
Irish Homecare
08.2021 - 01.2023
Service Support Agent
Irish Homecare
04.2020 - 08.2021
Senior Chef De Partie
Sodexo
10.2016 - 03.2020
Pastry Chef De Partie
Shirley Arms Hotel
01.2012 - 10.2016
NVQ Level 2 Professional Cookery - Culinary Arts
Southern Regional College