Yvonne Monsvik

• Managing over 150 staff serving 8000 guests across 4 venues and additional pop-up venues.
• An ability to work cohesively with multitude of different ages, cultures, work experiences and personalities, helping to create and maintain a positive and supportive work environment.
• Coordinating between departments across specialised events including weddings, birthday parties, private/corporate functions, to provide the best guest experiences possible.
• Identifying service congestion and issues and implementing solutions in a fast paced dynamic work environment.
• Helping resolve long standing issues with harassment and bullying, mediating with management, staff, union and HR to help alleviate issues without disruption.
• Implementing a mentor program to help upskill team members; encouraging diversification; making rostering more efficient while fostering a sense of growth and achievement previously lacking.
• Identifying team member strengths and weaknesses, helping to build confidence and delegating relevant tasks to help with skill improvement resulting in less burn out and significantly reducing staff turnover.

• Promoted from FOH cashier to chef and manager after 2 years due to hard work and customer feedback.
• Improved efficiency by reorganising menu and restructuring processes.
• Collaborating with architects, builders, council, and various other professionals to facilitate the opening of a second branch.
• Successfully created and implemented staff induction, training and onboarding process. Helping to create a positive and efficient team.
• Ability to delegate appropriate tasks and manage time and resources.
• Successfully serving over 2000 customers a day with extremely limited space and staffing while maintaining quality as well as staff and customer satisfaction.
• Liaised with product sales teams to create new product solutions resulting in new menu items that were profitable.
• Updated promotional materials and marketing to reflect current trends and specials.
• Managed P&L, Payroll, and Taxation needs.

• Consistent display of enthusiasm and excellent service, successfully improving customer satisfaction. Customers would often request and wait to be served by me.

• Achieved consistently high customer ratings on post-trip surveys (rating of 4.9/5) even when passengers were difficult or under the influence. Positive comments such as 'best uber driver ever' 'thanks for the ride and nice chat' and 'Fabulous conversation'.
• Maintain accounts and various administrative tasks, creating spreadsheets to improve understanding of what days/times were more profitable to drive.

• IT support - Updating case files and spreadsheets.
• Provided administrative support to organize events and fundraisers including making posters, educational materials, and fundraising materials.
• Cleaning and maintenance of enclosures, foraging for plants, general cleaning, gardening and essential maintenance tasks.
• Help feeding, grooming, and dispensing of medicine and providing support during vet visits.
• Helping induct new volunteers.

Enhanced overall cleanliness by implementing efficient cleaning strategies and techniques.

• Organized and used industrial cleaning products following strict safety procedures and PPE requirements.
• Fostered a positive work culture focused on teamwork, open communication, and mutual respect among team members.
• Effective time management and efficient cleaning methods to meet all required deadlines.
• Established long-lasting relationships with clients through consistent communication and updates on project progress.
• Achieved high satisfaction ratings from clients through meticulous attention to detail in all services.
• Upheld strict quality control measures throughout each project, consistently delivering exceptional results that exceeded client expectations.