Yvonne Morenpain Kamang
Melbourne,Australia
Summary
Adept Laboratory Assistant with a proven track record at Dorevitch Pathology, showcasing expertise in specimen analysis and laboratory safety protocols. Excelled in reducing lab test errors, significantly enhancing reliability. Known for exceptional adaptability and customer service, consistently meeting regulatory standards and improving team performance through technical support and training.
Overview
8
8
years of professional experience
Work History
Laboratory Assistant
Dorevitch Pathology
Melbourne, VIC
11.2021 - Current
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Prepared specimens and forms for transport to outside laboratories.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
Front-End Customer Service
Red Rooster
Melbourne, Australia
03.2018 - 11.2021
- Company Overview: Red Rooster is an established counter-serve chain specializing in roast chicken, burgers, chips, and salads.
- Greeting Customers – as the face of the company, I am responsible for greeting customers professionally, politely, and being friendly with everyone who enters the store.
- Process purchases – taking/putting through orders, packing the items, making sure every order is correct, paying attention to details, and taking the final payment.
- Process Exchange or Returns – assessing whether the purchase from a customer who is unhappy with the quality of their order is eligible for a return, and process the exchange or refund accordingly.
- Answer questions – addressing any customer query regarding a product or service in an informed way, with an educated knowledge of the product we are selling. This will provide the best possible answer to the customer.
- Stayed current on new products being offered so that I could inform customers about them.
Event Cleaning
Clean Event - Spotless
Melbourne, VIC
01.2017 - 12.2018
- Company Overview: Cleanevent, part of the Spotless Group of companies, is the specialist cleaner in the sports, leisure, and entertainment sectors.
- Group/Teamwork – working in a team or group to provide the level of quality and results that are expected by the company’s policies and expectations.
- Communication – talking with my team and addressing what needs to be done or what has to be done, allowing for a more organized and productive work environment in reaching our targets.
- Time management – ensuring that the tasks allocated to me are completed efficiently and effectively within the time I am given.
- Cleaning and Maintenance – making sure the area or task I am responsible for is clean and maintained throughout my allocated time, so that the customer is satisfied with the services.
- Cleanevent, part of the Spotless Group of companies, is the specialist cleaner in the sports, leisure, and entertainment sectors.
Education
Diploma of Laboratory Technology - Life Sciences
Swinburne University of Technology
Hawthorn, VIC07.2021
Certificate IV in Laboratory Techniques - Life Sciences
Swinburn University of Technology
Hawthorn, VIC07.2020
Victoria Certificate of Education (VCE) -
Sunshine Secondary College
12.2017
Skills
- Equipment testing and calibration
- Specimen analysis
- Record preparation
- Research and documentation
- Sample accessioning
- Centrifugation techniques
- Sample preparation
- Laboratory documentation
- Reagent preparation
- Laboratory safety protocols
- Hazardous waste disposal
- Lab safety protocols
Languages
- English, First language
- Tok Pisin, Personal
Timeline
Laboratory Assistant
Dorevitch Pathology
11.2021 - Current
Front-End Customer Service
Red Rooster
03.2018 - 11.2021
Event Cleaning
Clean Event - Spotless
01.2017 - 12.2018
Diploma of Laboratory Technology - Life Sciences
Swinburne University of Technology
Certificate IV in Laboratory Techniques - Life Sciences
Swinburn University of Technology
Victoria Certificate of Education (VCE) -
Sunshine Secondary College
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