My career objective is to work in an environment that allows me to help other people gain confidence and to succeed in their goals. I also have an ambition to work in a diverse environment and deliver excellent service to clients the best way possible through challenging work and showing excellent work ethics. My motto is to seize every opportunity that see where it takes you. Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of Microsoft applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Hi, I’m
Yvonne Mukiwa
South Lake,WA
Summary
Overview
4
years of professional experience
Work History
Office of the Director General
Ministerial Support Officer
10.2023 - Current
Job overview
- My Role is to provide administrative associated with the management of ministerial, parliamentary, and executive enquiries referred by and to the Minister(s) Offices including loading, scanning, distributing, tracking and filing.
Information Release and Litigation Management
Administrative Support Officer
02.2021 - 10.2023
Job overview
- Office Support, Online Feedback and Email response to Public, Prisoner location enquiries, Organising meetings, Telephone Calls, Freedom of Information Administrative Duties, Submitting Court Subpoenas on behalf of Managers
Rockingham Magistrates Court
Customer Service Officer
08.2020 - 01.2021
Job overview
- Restraining Orders Application, Civil Matters Court Data Entry, Office Support, Customer Services and Court Registries, Court Fine payments, Telephone Calls, Assisting with Judicial Officer duties when Court is in Session
Ministerial Liaison Unit
Administrative Support Officer
08.2020
Job overview
- Data entry – creating and finalising ministerial correspondence, creating spreadsheets to inform colleagues of any overdue or urgent tasks as well as submitting Correspondences to both Ministers’ Offices, General Office Support, Mail Delivery to and from the Ministers’ Offices, Setting up Meetings and Taking Minutes, Filing Ministerial Documents, Telephones – Liaising with the Ministers Office on their queries and requests as well as assisting staff within the Department, Electronic Recordkeeping using both Content Manager systems and MINCOR Database, Finalising and creating Ministerial Correspondences, Assisting the team with Department Formal Events Planning, Helpdesk - Assisting Other Branches with their Ministerial queries such as access, training staff on how to use MINCOR database
Registry of Births, Deaths and Marriages
Executive Assistant
11.2019
Job overview
- Data Entry, Office Support, Personal Assistant Duties to the Registrar, Oraginsing Events and Meetings, Diary, Telephone Calls on behalf of the Registrar, Created a File/ Electronic file tracking using MINCOR and Microsoft to ensure all mail and files for the Registrar was presented and signed in a professional manner as well as to keep track of where they go as soon as they view the documents
Adult Community Corrections (Mandurah, Rockingham and Fremantle centers)
Clerical Officer
Job overview
- Reception desk duties, Telephone calls – answering and making calls, Data entry – using excel spreadsheet to enter client attendance record, Office support – filing, photocopying, answering/making telephone calls, managing emails, File creating and archiving, Minute taking during monthly Staff meetings, Data Fix – updating and entering client information in computer systems, Requesting and lodging files to and from other branches using departmental records management systems, Purchasing and ordering Office consumables and stationery, Organising and booking Appointments for clients using Microsoft Outlook, Fleet Management – managing and upkeep of Departmental vehicles
Various Locations within the Organisation
School Based Trainee
Job overview
- Mail Delivery, Maintaining the mail register – electronic mail tracking folder, Updating contact lists, Preparing meeting documents such as Agendas, Action Lists and Minutes, Assist with the “We Welcome Your Feedback” Brochure, General Admin Duties: photocopying, scanning, shredding, stationery, Created a leave Calendar for the team
Education
Upskilled Online Training Organisation
Certificate of Attainment, Leadership & Management
University Overview
Department Of Justice
from Certificate 2 in Government
2016
University Overview
Gilmore College
2012-2016 (year 8 to year 12)
University Overview
Subjects: Essential mathematics, English General, Drama General, Career and Enterprise, School Based Traineeship, Certificate II Government
Seton Catholic College
2011 - 2012 (Year 7 to Year 8)
University Overview
St Jerome’s Primary School
2010
University Overview
Skills
- Customer service
- Forwarding calls to the right officers
- Good communication
- Able to work as part of a team and/or individually
- Good leadership skills
- Patient and understanding when training new staff or trainees
- Problem solving abilities
- Assisting other employees with Online/System enquires
- Providing the correct information and submitting ministerials to the Minister’s Office within allocated time
- General computer skills involving software: Microsoft word, excel, outlook, PowerPoint
- Scanning PDF document using Adobe software
- Ability to use Records management systems and follow information confidentiality protocols
- Interpersonal skills when delivering service to clients
- Emotional Intelligence when liaising with other colleagues and clientele
- Telephone skills - Answering calls, making calls, providing accurate information, maintaining and respecting client confidentiality
Role Description
Role Description
My Role is to provide administrative associated with the management of ministerial, parliamentary, and executive enquiries referred by and to the Minister(s) Offices including loading, scanning, distributing, tracking and filing.Personal Information
Personal Information
Hobbies: Writing - Currently writing my first novel, Helping and donating to those in need such as “The Smith Family” Charity Organisation, Photography/Modelling, Reading – mainly literature based on how history has changed and shaped the society of today, Socialising – Meeting new people and making new friends, Being creative through cookingEmail
Mukiwayvonne20@outlook.com.au, Yvonne.mukiwa@communities.wa.gov.auReferences
References
- Samantha Graham, Current Manager, Department Of Communities, Level 1, 5 Newman Court, Fremantle, WA, 6160, 0411 149 780, Samantha.graham@communities.wa.gov.au
- Josephine Dineen-Griffin (Josie), Team Leader, Information Release & Litigation Management, Department Of Justice, 140 William Street, Perth, WA, 6000, (08) 9264 9866, Josephine.dineen-griffin@justice.wa.gov.au
- Among Chang, Manager, Information Release & Litigation Management, Department Of Justice, 140 William Street, Perth, WA, 6000, (08) 9264 9538, Among.chang@justice.wa.gov.au
- Mark Hainsworth, Director, Advisory Services, Department Of Justice, 28 Barrack Street, Perth, WA, 6000, (08) 9264 1371, mark.hainsworth@justice.wa.gov.au
Languages
Shona
Native or Bilingual
English
Native or Bilingual
References
References
Samantha Graham
Current Manager
Department Of Communities
Ministerial and Parliamentary Services Manager
Level 1, 5 Newman Court, Fremantle WA 6160
Telephone: 0411 149 780
Samantha.graham@communities.wa.gov.au
Josephine Dineen-Griffin (Josie)
Department Of Justice
Team Leader, Information Release & Litigation Management
140 William Street, Perth WA, 6000
Telephone: (08) 9264 9866
Josephine.dineen-griffin@justice.wa.gov.au
Among Chang
Department Of Justice
Manager, Information Release & Litigation Management
140 William Street, Perth WA, 6000
Telephone: (08) 9264 9538
Among.chang@justice.wa.gov.au
Mark Hainsworth
Department Of Justice
Director, Advisory Services
Office of the Director General
28 Barrack Street, Perth WA, 6000
Telephone: (08) 9264 1371
mark.hainsworth@justice.wa.gov.au
Timeline
Ministerial Support Officer
Office of the Director General
10.2023 - Current
Administrative Support Officer
Information Release and Litigation Management
02.2021 - 10.2023
Customer Service Officer
Rockingham Magistrates Court
08.2020 - 01.2021
Administrative Support Officer
Ministerial Liaison Unit
08.2020
Executive Assistant
Registry of Births, Deaths and Marriages
11.2019
Clerical Officer
Adult Community Corrections (Mandurah, Rockingham and Fremantle centers)
School Based Trainee
Various Locations within the Organisation
Upskilled Online Training Organisation
Certificate of Attainment, Leadership & Management
Department Of Justice
from Certificate 2 in Government
Gilmore College
2012-2016 (year 8 to year 12)
Seton Catholic College
2011 - 2012 (Year 7 to Year 8)
St Jerome’s Primary School
2010
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