Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yvonne Nicol

Dublin,Ireland

Summary

Passionate learning and development leader with a track record of nurturing talent and making a significant impact. Collaboratively created a new role to deliver training across 16 countries in the APAC region. Combines strategic vision and hands-on expertise to develop impactful, business-aligned learning solutions. Strong belief in designing experiences that drive measurable change and providing candid, empathetic feedback for individual and organizational growth. Designed training programs that bring emotional and cultural intelligence to life for professionals. Enthusiastic and direct yet kind approach to inspire others and drive organizational excellence.

Overview

15
15
years of professional experience

Work History

Sales Capability and Activation Lead

JLL
04.2021 - 03.2025
  • Single-handedly designed, developed, and delivered the Asia Pacific Sales Training Programme
  • The programme includes a new internal learning site, e-learning programmes, and face-to-face delivery
  • Directly after completion, I oversaw the delivery of this training across 8 countries and multiple business lines including Capital Markets, Leasing and Facilities Management.
  • Worked effectively in fast-paced environments.
  • Developed and delivered a national training programme including the total revision of national value propositions and presentation coaching
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications (Articulate suite and LMS)
  • Developed and maintained positive and effective working relationships.

Pursuits Director

JLL
02.2019 - 03.2021
  • Led pursuit wins of over $15 million in fees for a range of business lines including Valuations and Property Asset Management
  • Formalised and reinvigorated the pre-pitch strategy program for the JLL Facilities Management Solutions team (bid management)
  • Managed a team of creative professionals to ensure the highest standards of bid documents that aligned with our clients strategy
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative ensuring we were focused on client strategy rather than pushing our own brand.

Senior Bid Manager

JLL
01.2016 - 12.2019
  • Received the JLL Ovation award for work in spreading mental health awareness
  • This programme creates the opportunity to recognise and tell the story of those who exemplify the company’s core values

Account Director

Cushman & Wakefield
01.2012 - 01.2016
  • Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
  • Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
  • Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
  • Mentored junior team members, fostering a collaborative environment that encouraged professional growth.
  • Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
  • Evaluated campaign performance against KPIs, making timely adjustments to optimize results and ROI for clients.
  • Oversaw team of 11 facilities management

Regional Operations Manager - Mondelez Facilities Mangement

Cushman & Wakefield
01.2012 - 01.2016
  • Developed processes to save on costs and prevent losses.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.

Assistant Transition Manager

Cushman & Wakefield
01.2012 - 01.2016
  • Leveraged strong analytical skills to identify inefficiencies in existing processes and recommend solutions for optimization.
  • Developed training materials tailored specifically towards each workstreamsunique needs which helped in streamlining the learning curve as they adapted to new systems.
  • Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
  • Established performance metrics to track progress and measure success of transition initiatives.
  • Provided regular status updates to senior leadership, highlighting progress, challenges, and key accomplishments during the transition period.
  • Championed continuous improvement efforts by incorporating feedback from team members and stakeholders into future transition planning and execution strategies.
  • Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity.
  • Partnered with business teams to understand needs and mitigate potential problems.

National Operations Manager - Facilities Managemen

Cushman & Wakefield
01.2012 - 01.2016
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Improved customer satisfaction rates through enhanced communication strategies between departments.
  • Led a team of vendors To ensure consistent delivery of high-quality services across multiple locations (national supermarket)
  • Optimized supply chain management processes, reducing lead times and minimizing inventory costs.
  • Worked closely with executive leadership to develop long-term strategies for company success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

IT PMO Business Lead

Carlton United Breweries
01.2011 - 01.2012
  • Implemented data-driven decision-making, enhancing overall projects performance
  • Assessed team performance regularly, offering constructive feedback and recognizing achievements as appropriate.
  • Developed comprehensive training materials to ensure consistent application of project management methodologies across the organization.
  • Implemented risk management strategies for successful mitigation of potential issues during project execution.
  • Introduced standardized reporting templates that resulted in more accurate tracking of project metrics.
  • Optimized resource allocation across multiple projects, ensuring timely completion of tasks without compromising quality.
  • Managed stakeholder expectations effectively throughout each phase of the project lifecycle.
  • Conducted post-project reviews to identify areas for improvement, implementing changes accordingly for future success.
  • Mentored project managers, providing guidance on project management methodologies to enhance individual performance.

Project & Logistics Manager

UGL Services
01.2010 - 01.2011
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Established contingency plans for potential disruptions in service delivery, ensuring business continuity during unforeseen circumstances such as weather disruptions.
  • Achieved significant cost reductions by optimising routes and consolidating shipments, without compromising on delivery timelines.
  • Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.

Education

BA - International Business and Languages

Dublin City University
01.2005

Skills

  • Team Leadership
  • Strong Interpersonal Communication
  • Coaching Expertise
  • Long-Term Planning
  • Quickly Adjusting to New Situations
  • Project Oversight
  • Emotional Intelligence
  • Effective Issue Resolution
  • Customer Relationship Management
  • Cross-functional Collaboration
  • Process Optimization
  • Articulate 360
  • Microsoft 365
  • Adobe suite
  • Proposal Development
  • Prioritisation and Scheduling
  • Meticulous Quality Review
  • Effective Multitasking
  • Team leadership
  • Verbal and written communication
  • Client Relationship Management
  • Engaging Sales Presentations
  • Sales Cycle Management
  • Goal setting and achievement
  • Rapport and relationship building

Accomplishments

  • Sales Capability and Activation Lead, Single-handedly designed, developed, and delivered the Asia Pacific Sales Training Programme. The programme includes a new internal learning site, e-learning programmes, and face-to-face delivery. Directly after completion I have overseen the delivery of this training across 8 countries, across the Capital Markets, Leasing and Facilities Management business lines., 2016 - Present
  • National Training Programme, Developed and delivered a national training programme including the total revision of national value propositions and presentation coaching., 2016 - Present

Languages

Spanish
Limited Working
French
Professional Working

Timeline

Sales Capability and Activation Lead

JLL
04.2021 - 03.2025

Pursuits Director

JLL
02.2019 - 03.2021

Senior Bid Manager

JLL
01.2016 - 12.2019

Account Director

Cushman & Wakefield
01.2012 - 01.2016

Regional Operations Manager - Mondelez Facilities Mangement

Cushman & Wakefield
01.2012 - 01.2016

Assistant Transition Manager

Cushman & Wakefield
01.2012 - 01.2016

National Operations Manager - Facilities Managemen

Cushman & Wakefield
01.2012 - 01.2016

IT PMO Business Lead

Carlton United Breweries
01.2011 - 01.2012

Project & Logistics Manager

UGL Services
01.2010 - 01.2011

BA - International Business and Languages

Dublin City University

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Yvonne Nicol