Yvonne Paolucci

My objective encompasses gaining employment in a position that will enable me to use my vast skills & abilities whilst demonstrating that I am a valuable and professional employee.

I present myself as an experienced individual with over 30 years of experience in Managerial, Retail Hospitality, Commercial Cook and Administration Industries. I am a friendly, enthusiastic initiative-taker who is an honest & diligent polished person offering proven experience in various environments. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives. Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.

• Richard Manning, Aero Club & Imperial Hotel, 0428 726 678
• Michael Kidd, Blackwood’s – Account Manager, 0438 556 621
• Amanda Tampini, Twice The Spice, 0424 134 548
• Louise Eschbach, Self Employed – Contractor, 0408 404 008
• Sarah Curtis, Woolworth – Production Manager, 0407 883 548

I have extensive experience in the catering and hospitality industry ranging from a Service Station short order cook, Busy made to order pub/Club meal right up to catering for major function as in Wedding, Parties funerals etc. I have developed skills in all aspect of Managing a Kitchen from start to finish including Menu design, recipes, meal preparation, order, restocking, budgeting, and managing 2 – 15 staff., Counter sales and major projects such as Stock Watering Systems. General customer service, scan goods, organise home delivery service, operation of cash register, cash handling, use of EFTPOS and other credit card transactions, provide quality a service to customers, shopping centre promotions, lead generation, coordination with sales staff, data entry, invoicing and sales enquires., I have developed staff supervision skills, and I am able to allocate work, conduct on the job training and provide leadership and guidance. I can converse at all levels, speak in public, address staff members with confidence, able to resolve conflict and deal with difficult clients. I have exceptionally good management and organisational skills and can work and correspond well with all levels of co-workers., All aspects of reception and secretarial duties, answering and directing all incoming calls, customer relations, customer enquiries, filing, mail, operation of office such as Dictaphone, laminator, photocopiers and fax machine, data entry, preparation of documents, banking, word processing, usage of Microsoft Word, Excel, Lotus 123, word perfect and MYOB. Purchasing for major projects, floor stock as well as stock control of items valuing more than $560,000., Accounts payable and receivable, bookkeeping, processing claims for payments, contract invoices, maintenance of unit claims register, preparation of quotes, invoicing, accounts to trial balance, end of month, accounts receivable and reconciliation of cheque books and ledgers, banking, preparation of wages, accounts procedures, telephone debt collection, telephone enquiries, usage of MYOB.