Yvonne Papatraicou
Joondanna,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
17
17
years of professional experience
Work History
Paralegal Assistant
NYIS Law Firm
Taipei, Taiwan
04.2023 - 08.2024
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
Salad Factory Coordinator
Gropak Aust Pty., Ltd.
Perth, WA
05.2019 - 11.2022
- Packaging food products according to specifications.
- Operating packaging machinery safely and efficiently.
- Maintaining cleanliness and sanitation standards, ensuring accurate labelling and packaging, conducting quality inspections, and assisting with inventory management and order fulfillment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Sales Representative - International
Mackent Group Co., Ltd.
Taoyuan, Taiwan
05.2017 - 08.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Identifying potential markets and clients, developing sales strategies to penetrate international markets.
- Negotiating contracts and agreements, providing product information and support to clients, coordinating shipments, resolving customer inquiries.
- Staying updated on global market trends and regulations and travelling to visit clients worldwide.
Administrative Assistant
Green Fields Food
Perth, WA
03.2013 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Invoicing to clients.
- Reconciliation and make payments.
English Teaching Assistant
Kelly English Cram School
Tainan, Taiwan
11.2011 - 06.2012
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
- Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
- Implemented effective classroom management strategies to maintain order and promote a focused learning environment.
International Cargo Coordinator
Taiwan China Express Inc.
Taipei, Taiwan
04.2011 - 10.2011
- Maximized space utilization for cargo storage, ensuring optimal capacity and organization.
- Enhanced customer satisfaction by addressing and resolving any issues or concerns related to cargo shipments in a timely manner.
- Ensured compliance with safety regulations and industry standards, maintaining a safe work environment for all employees.
- Collaborated with team members to develop new procedures, improving overall cargo handling processes.
- Established productive working relationships with customs officials, ensuring smooth and timely clearance of cargo shipments.
Educational Administrator
Liu Yi English Educational Institution
Taipei, Taiwan
08.2008 - 04.2011
- Coordinated successful fundraising events that generated additional revenue for vital school initiatives such as technology upgrades or extracurricular programs.
- Championed diversity initiatives within the school community, promoting inclusivity among faculty members and students alike.
- Increased parental involvement in school activities through targeted outreach efforts such as newsletters or parent-teacher conferences.
- Developed strategic partnerships with local universities to provide additional resources and opportunities for staff development.
- Implemented data-driven decision-making processes to assess program effectiveness and inform future improvements.
- Streamlined administrative processes, reducing paperwork and improving efficiency in daily operations.
Sales Clerk
Zebra Sports Shoes Store
Tainan, Taiwan
12.2007 - 07.2008
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
Merchandise Clerk (Exchange Student)
Cedar Point Amusement Park
Ohio, USA
07.2007 - 11.2007
- Processed incoming shipments quickly, minimizing turnaround time for new products on the sales floor.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Enhanced customer satisfaction by providing exceptional service and accurate product information.
- Complied with health regulations, sanitation guidelines, and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Reduced out-of-stock instances by maintaining effective communication with inventory team members.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
Education
Bachelor of Arts - English Language, Literature And Linguistics.
Providence University
Taichung, Taiwan07.2007
Bachelor Degree of Business Administration - Tourism
Providence University
Taichung, Taiwan07.2007
Skills
- Confidentiality Compliance
- Document drafting
- Client Communication
- Data Entry
- Work Planning and Prioritization
- MS Office
- Scheduling and calendar management
- File Organization
- Negotiation Tactics
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Paralegal Assistant
NYIS Law Firm
04.2023 - 08.2024
Salad Factory Coordinator
Gropak Aust Pty., Ltd.
05.2019 - 11.2022
Sales Representative - International
Mackent Group Co., Ltd.
05.2017 - 08.2018
Administrative Assistant
Green Fields Food
03.2013 - 07.2016
English Teaching Assistant
Kelly English Cram School
11.2011 - 06.2012
International Cargo Coordinator
Taiwan China Express Inc.
04.2011 - 10.2011
Educational Administrator
Liu Yi English Educational Institution
08.2008 - 04.2011
Sales Clerk
Zebra Sports Shoes Store
12.2007 - 07.2008
Merchandise Clerk (Exchange Student)
Cedar Point Amusement Park
07.2007 - 11.2007
Bachelor of Arts - English Language, Literature And Linguistics.
Providence University
Bachelor Degree of Business Administration - Tourism
Providence University