Yvonne Patterson (Epping)
Canberra,ACT
Overview
2022
2022
years of professional experience
Work History
Director of BreastScreen ACT
Canberra Health Services
Canberra, ACT
01.2010 - 01.2022
- Led a multidisciplinary team of health professionals, including Radiologists, Surgeons, General Practitioner Specialists, Radiographers, Nurse Specialists, and Administrative staff.
- Represented the ACT at the BreastScreen Australia Program Managers Committee, ensuring regional interests and concerns were effectively communicated.
- Achieved BreastScreen Australia operational and quality targets, including cancer detection rates, screening rates, and timeliness to screening and rescreening.
- Oversaw the program budget to ensure efficient allocation of resources.
- Ensured clinical and administrative governance for BreastScreen ACT.
- Led the Breast Cancer Treatment Group Quality Project, a 20-year longitudinal study analyzing regional breast cancer treatment methods and outcomes for breast cancer patients.
Director of Community Health Intake (CHI)
ACT Health
Canberra, ACT
01.2003 - 01.2010
- Established and managed the Community Health referral and telephone intake services via the call center.
- Directed administrative teams across all ACT Health centres.
- Directed the Interstate Patientt Travel Assistance Service (IPTAS) for ACT, ensuring seamless coordination of funding for families accessing health services interstate.
- Directed the development and implementation of an electronic staff rostering system for Community Health Services.
- Oversaw the allocation and management of human, financial, and material resources for Community Health Intake, health centers, and the IPTAS program.
- Directed the ACT's community health response to the 2003 Influenza pandemic.
- Represented Community Health in the ACT Emergency Response Committee, ensuring effective collaboration and communication.
- Established and managed call center operational targets to enhance community health intake efficiency.
- Recruited senior managers to enhance leadership within the Community Health Intake department.
Operations Manager
McKesson
Sydney, NSW
08.2001 - 01.2003
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and established the ACT telephone health triage call centre ` Health First.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships, including local government and members of parliament.
- Implemented effective change management practices across the organization to ensure smooth transition during times of transformation ` transitioning the call centre to a Medicare run servicee..
- Maintained a safe working environment by implementing appropriate safety protocols.
- Resolved conflicts between staff members regarding work assignments or job expectations.
- Managed human, material, and financial resources.
- Established key performance indicators to measure progress towards organizational objectives.
ACT Immunisation Coordinator
ACT Health
Canberra, ACT
01.1996 - 08.2001
- Collaborated with healthcare professionals to plan and execute ACT's Immunization Program.
- Represented the ACT at the national level - National Immunisation Committee and Centre for Communicable Disease Control.
- Acted as Chief Health Officer for ACT on several occasions.
- Completed Emergency Disaster Management Training and was member of the ACT Emergency Management Control Committee
- Developed and taught an immunization education program to health professionals, including general practitioners, and GP nurses.
- Provided clinical advice to GPs regarding immunization.
- Developed and taught ACT's first accredited immunization course for clinical nurses at the Canberra Institute of Technology (CIT).
- Developed budgets for departmental activities while ensuring adherence to organizational goals.
- Responded to notifiable communicable diseases across the ACT and region.
- Developed the ACT's first Immunization Strategy - Simply Protecting Our Tots. (SPOT).
- Managed the ACT Cervical Screening Program.
- Gave immunization education sessions to public organizations, such as Rotary, the Department of Education, and the Commonwealth Department of Health, University of Canberra undergraduates etc.
Clinical Nurse Consultant, Paediatrics
ACT Health
Canberra, ACT
03.1985 - 01.1996
- Clinical Manager of Pediatric Medical Ward, Babies Ward, Surgical Ward.
- Project managed the establishment of the first adolescent ward for the ACT.
- Acted as Director of Maternity and Paediatrics on numerous occasions.
- Clinical expert review of proposed Medical Journal of Australia articles/research.
- Evening Duty Supervisor for Royal Canberra Hospital on numerous occasions
General Nursing
ACT Health
Canberra, ACT
03.1978 - 03.1982
Paediatric Nurse Educator
ACT Health
Canberra, ACT
- Taught a postgraduate pediatric and neonatal nursing courses.
- Guest lectured at the University of Canberra nursing undergraduate program.
- Participated in research projects aimed at exploring new methods for delivering continuing education content.
Paediatric Nursing Course
ACT Health
Canberra, ACT
Midwifery Course
ACT Health
Canberra, ACT
Education
Bachelor of Science - Nursing Administration
University of Canberra
Canberra, ACTCertificate 4 - Project Management
McMillan
Sydney, NSWNursing Certificate - General Nursiing
Royal Canberra Hospital
CanberraPaediatric Nursing Certificate - Pediatric Nursing
Royal Canberra Hospital
CanberraMidwifery Certificate - Midwifery Nursing
Royal Canberra Hospital
CanberraSkills
- Verbal and written communication
- Operations management
- Organizational leadership
- Clinical education
- Performance standards and analysis
- Improving clinical quality outcomes
- Customer service experience
- Policy and procedure development
- Budget management
- Resource allocation
- Documentation and reporting
- Recruitment and hiring
- Staff training
- Performance evaluation
- Partnership development
Accomplishments
- Edith McHugh award for outstanding graduate midwife.
- Nominee for the CIT Staff Achievement Award
- Certificate from The University of Sydney Faculty of Medicine for significant contribution to teaching.
Timeline
Director of BreastScreen ACT
Canberra Health Services
01.2010 - 01.2022
Director of Community Health Intake (CHI)
ACT Health
01.2003 - 01.2010
Operations Manager
McKesson
08.2001 - 01.2003
ACT Immunisation Coordinator
ACT Health
01.1996 - 08.2001
Clinical Nurse Consultant, Paediatrics
ACT Health
03.1985 - 01.1996
General Nursing
ACT Health
03.1978 - 03.1982
Paediatric Nurse Educator
ACT Health
Paediatric Nursing Course
ACT Health
Midwifery Course
ACT Health
Bachelor of Science - Nursing Administration
University of Canberra
Certificate 4 - Project Management
McMillan
Nursing Certificate - General Nursiing
Royal Canberra Hospital
Paediatric Nursing Certificate - Pediatric Nursing
Royal Canberra Hospital
Midwifery Certificate - Midwifery Nursing
Royal Canberra Hospital