Yvonne Su
East Perth,WA
Summary
Hardworking and organised candidate offering dynamic personality and comprehensive skillset. Multidisciplinary thinker with proven management competencies. Creative and analytical approach to operations for continuous improvement. Passionate about personal and professional growth.
Overview
10
10
years of professional experience
7
7
Certifications
5
5
years of post-secondary education
Work History
Performing Artist
Anarchy Entertainment
Northbridge, WA
Oct.2020 - Current
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Trained in dancing to further enhance acting repertoire.
- Obtained roles by studying parts and developing strong characterisation.
- Rehearsed diligently to perfect routines and deliver top-shelf performances.
- Entertained guests with variety of skills and personalised approaches based on venue and type of event.
- Engaged with audiences to create memorable experiences at live performances.
- Developed show concepts and themes to engage audience members.
- Implemented creative techniques to create unique performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Collaborated with other entertainers to create engaging acts.
Proprietor
Sukihana
Perth, WA
Dec.2018 - Current
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
- Formulated business plan to launch company services and signed new accounts.
- Entered income and expense details into business databases to track purchases and address variances.
- Surpassed revenue objectives year after year through strategic promotional plans.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimise resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
Bottle Service Waitress
Butterfly 73
Northbridge, WA
Oct.2020 - Oct.2021
- Maintained updated knowledge of drink menu items, promotions, and specials, and used persuasive selling techniques to maximise sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels, and providing sufficient napkins.
- Assessed guest demeanour and behavior to minimise disturbances, notifying security of any disorderly situations.
- Presented menus to patrons, answered questions about menu items, and made recommendations to promote customer satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised booth set-up to prepare for a diversity of event types, following strict service standards.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar Steward
Crown Perth
Burswood, WA
Nov.2018 - Aug.2020
- Cultivated warm relationships with regular patrons of casino invite-only high roller Pearl Room.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for guests to offer memorable experiences and foster repeat business.
- Collected payment for food and beverages served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
- Worked with POS system to process orders, manage bills, and handle complimentary items.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
Assistant in Nursing
Aegis Aged Care
Innaloo, WA
Jun.2020 - Jul.2020
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided customised care according to individual health plan.
- Wiped down equipment using proper cleaning procedures after each patient transport to reduce instances of infection.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Cleaned and sterilised medical instruments and disposed of contaminated supplies.
- Created positive patient experience by assisting patients with bathing, feeding and personal hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Developed personalised patient care plans to improve health and well-being.
Waitperson/Bar Steward
Crown Perth
Burswood, WA
Nov.2017 - Nov.2018
- Gained valuable experience across numerous Crown outlets, including VIP events in the private mansions; Crown Towers poolside; Crown Metropol room service; The Waiting Room and Lobby Lounge bar service; Atrium, Silks, The Merrywell, and Riverside Café waitressing; Diamonds main gaming floor, Riverside and Baccarat room stewarding.
- Displayed initiative taking on additional tasks independently during peak service hours.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant and bar working efficiently.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Mentor
Ignite Mentoring
Hamilton Hill, WA
Aug.2018 - Oct.2018
- Empowered students through counselling and skill-building exercises.
- Helped to bridge education gap in low socioeconomic high schools.
- Coordinated activities that teach soft skills required in life beyond school, such as teamwork and communication.
- Promoted positive relationships between mentees and other peers to encourage social resilience and connection.
- Assisted mentees in setting and achieving educational and career goals to attain independence.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting education.
- Advocated for students to access available resources.
Hostess
Galaxy Lounge
02.2017 - 11.2017
- Up-sold food and beverage services based on analysis of consumption and sales, resulting in optimum selection for guests.
- Built professional relationship and liaised with international clientele, tourists and business travellers.
- Kept rooms neat & tidy during bookings.
- Customised communication approaches and formulated marketing strategies with colleagues to suit the needs of each individual customer.
- Maintained professional conduct and appearance at all times.
- Trained new hostesses on customer service best practices and company policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy service.
- Minimised customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Assistant
Campion Education
Claremont, WA
Dec.2016 - Feb.2017
- Picked and packed orders from pick slip, ensuring accurate and timely deliveries of sales orders.
- Posted and received purchase orders using computer.
- Regular stock-taking and ordered stock as necessary.
- Prepared various inventory reports.
- Exceeded picking and packing KPIs on a daily basis.
- Demonstrated leadership in assigning tasks as appropriate to team members’ strengths, resulting in efficient operation and order completion.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Cleaned and maintained warehouse in compliance with WHS safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Crew Member
McDonald's
Innaloo, WA
May.2013 - Aug.2013
- Worked front counter, drive-thru, and other areas in fast-paced environment.
- Took orders, prepared meals, and collected payments using POS system.
- Assisted team members to serve guests quickly and complete orders.
- Cleaned and maintained restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Checked on dining areas frequently to clean up spills, wipe down tables and replenish consumables.
- Restocked inventory and ingredient items while maintaining cleanliness of service areas.
- Planned order execution to simultaneously deliver items ordered together.
Education
Bachelor Of Arts (Honours) - History
The University of Western Australia
Crawley, WABachelor Of Arts - History (Degree Specific Major) And Philosophy (Second Major)
The University of Western Australia
Crawley, WA Feb.2017 - Dec.2019
Juris Doctor - Law
The University of Western Australia
Crawley, WA Feb.2021 - Current
Graduate Diploma - Applied Corporate Governance And Risk Management
Governance Institute of Australia
Sydney, NSWSenior Secondary Certificate Of Education -
Churchlands Senior High School
Churchlands, WA12.2016
Graduate Certificate - Business Administration
Royal Melbourne Institute of Technology
Melbourne, VICSkills
- Complex Problem-Solving
- Advanced Microsoft Office
- Administrative Support
- Business Correspondence
- Workflow Efficiency
- Customer Relations and Communications
- Calendar and Schedule Planning
- Document Preparation
- Regulatory and Statutory Compliance
- Adaptable and Flexible
Certification
- National Police Certificate, WA Police Force — Jan 2023
- First Aid Certificate, St John WA — Jun 2020
- COVID-19 Direct Care Skill Set, Australian Medical Association WA — Jun 2020
- Hospitality and Tourism COVID-19 Hygiene Course, Australian Hotels Association WA — May 2020
- Western Australian Certificate of Education, WA Department of Education — Dec 2016
- Working with Children Check, WA Department of Communities — Aug 2018
- Responsible Service of Alcohol, Crown Resorts — Nov 2017
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Japanese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Juris Doctor - Law
The University of Western Australia
Feb.2021 - Current
Performing Artist
Anarchy Entertainment
Oct.2020 - Current
Bottle Service Waitress
Butterfly 73
Oct.2020 - Oct.2021
Assistant in Nursing
Aegis Aged Care
Jun.2020 - Jul.2020
Proprietor
Sukihana
Dec.2018 - Current
Bar Steward
Crown Perth
Nov.2018 - Aug.2020
Mentor
Ignite Mentoring
Aug.2018 - Oct.2018
Waitperson/Bar Steward
Crown Perth
Nov.2017 - Nov.2018
Bachelor Of Arts - History (Degree Specific Major) And Philosophy (Second Major)
The University of Western Australia
Feb.2017 - Dec.2019
Hostess
Galaxy Lounge
02.2017 - 11.2017
Warehouse Assistant
Campion Education
Dec.2016 - Feb.2017
Crew Member
McDonald's
May.2013 - Aug.2013
- National Police Certificate, WA Police Force — January 2023
- First Aid Certificate, St John WA — June 2020
- COVID-19 Direct Care Skill Set, Australian Medical Association WA — June 2020
- Hospitality & Tourism COVID-19 Hygiene Course, Australian Hotels Association WA — May 2020
- Western Australian Certificate of Education, Government of Western Australia — December 2016
- Working with Children Check, Government of Western Australia — August 2018
- Responsible Service of Alcohol, Crown Resorts — November 2017
Bachelor Of Arts (Honours) - History
The University of Western Australia
Graduate Diploma - Applied Corporate Governance And Risk Management
Governance Institute of Australia
Senior Secondary Certificate Of Education -
Churchlands Senior High School
Graduate Certificate - Business Administration
Royal Melbourne Institute of Technology
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