Summary
Overview
Work History
Education
Skills
Accomplishments
Yvonne Tredinnick
References
Timeline
Generic

Yvonne Tredinnick

Maylands,WA

Summary

Dedicated and experienced hospitality and retail professional with a strong management background. Demonstrating over 12 years of experience in the hospitality industry, consistently leading teams and effectively managing operations across various settings. Proven track record of success, prepared to bring valuable experience and unwavering commitment to excellence back to the industry.

Overview

Work History

Retail Sales Assistant

MCO Mt Lawley
07.2024 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Performed cash, card, and check transactions to complete customer purchases.

Assistant Manager

Harry's Singapore Hospitality Group
  • Supervising and motivating staff to ensure exceptional service delivery and operational efficiency
  • Assisted in managing day-to-day operations, including
  • scheduling, inventory control, and quality assurance.
  • Resolving guest enquiries, complaints, and issues promptly
  • to maintain high guest satisfaction levels.
  • Training new employees and providing ongoing coaching to enhance team performance and skills.
  • Monitoring expenses, control costs, and contribute to revenue growth through upselling and effective management practices.
  • Working closely with the management team to achieve organisation goals and objectives

Education

Professional Development -

IntoJobs
Perth WA
2024

Skills

  • Customer service
  • Problem-Solving
  • Attention to Detail
  • Leadership
  • Operations Management
  • Team Building
  • Time Management
  • Money Handling
  • Staff Training and Development
  • Staff Supervision
  • Customer Relations
  • Team motivation

Accomplishments

Successfully launched and managed a new business location, leading to a 25% increase in customer satisfaction scores and a 30% increase in repeat business within the first year

Yvonne Tredinnick

yvonnetred@hotmail.com, 0477 717 703, Maylands, WA, 6051

References

Available upon request

Timeline

Retail Sales Assistant

MCO Mt Lawley
07.2024 - Current

Assistant Manager

Harry's Singapore Hospitality Group

Professional Development -

IntoJobs
Yvonne Tredinnick