Dedicated and experienced hospitality and retail professional with a strong management background. Demonstrating over 12 years of experience in the hospitality industry, consistently leading teams and effectively managing operations across various settings. Proven track record of success, prepared to bring valuable experience and unwavering commitment to excellence back to the industry.
Overview
Work History
Retail Sales Assistant
MCO Mt Lawley
07.2024 - Current
Maintained clean, organized store environment for an inviting shopping experience for customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Opened and closed store independently and prepared nightly bank drop for manager.
Greeted customers and helped with product questions, selections, and purchases.
Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Built strong relationships with customers, resulting in repeat business and referrals.
Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
Harry's Singapore Hospitality Group
Supervising and motivating staff to ensure exceptional service delivery and operational efficiency
Assisted in managing day-to-day operations, including
scheduling, inventory control, and quality assurance.
Resolving guest enquiries, complaints, and issues promptly
to maintain high guest satisfaction levels.
Training new employees and providing ongoing coaching to enhance team performance and skills.
Monitoring expenses, control costs, and contribute to revenue growth through upselling and effective management practices.
Working closely with the management team to achieve organisation goals and objectives
Education
Professional Development -
IntoJobs
Perth WA
2024
Skills
Customer service
Problem-Solving
Attention to Detail
Leadership
Operations Management
Team Building
Time Management
Money Handling
Staff Training and Development
Staff Supervision
Customer Relations
Team motivation
Accomplishments
Successfully launched and managed a new business location, leading to a 25% increase in customer satisfaction scores and a 30% increase in repeat business within the first year