Yvonne Walls
Alice Springs,NT
Summary
Proven track record of enhancing operational efficiency, demonstrated during tenure at Alice Springs Correctional Centre. Expert in emergency response and de-escalation, achieving significant improvements in safety protocols. Skilled in data entry and conflict resolution, consistently delivering top-quality service and support. Enhanced team productivity and customer satisfaction through exceptional organizational and communication abilities.
Overview
41
41
years of professional experience
Work History
Correctional Officer
Alice Springs Correctional Centre, NT
02.2013 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Prepared reports to document incidents and violations.
Receptionist / Admin Assistant
Unity Group
06.2010 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected Invoice payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Proprietor
Mackay Gate Company
03.1988 - 10.1994
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Formulated business plan to launch company services and signed new accounts.
Clerk A
Royal Australian Air Force
01.1986 - 11.1991
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
Research Assistant
Munno Para City Council
02.1984 - 12.1984
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Collected research data through experimentation, surveys and leading focus groups.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Secured grant funding by crafting persuasive proposals highlighting the significance of proposed research projects.
- Recorded and analyzed data to produce reports of results.
Education
No Degree - Business Certificate
TAFE
Elizabeth SA11.1983
High School Diploma -
Fremont Highschool
Elizabeth Park11.1982
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
Family
Divorced
Single Parent to two children:
Brittany 33 years
Kieran 30 years
Additional Information
Health
I have battled and beaten breast cancer twice in my 57 years. I continue to remain healthy to date.
Timeline
Correctional Officer
Alice Springs Correctional Centre, NT
02.2013 - Current
Receptionist / Admin Assistant
Unity Group
06.2010 - 02.2013
Proprietor
Mackay Gate Company
03.1988 - 10.1994
Clerk A
Royal Australian Air Force
01.1986 - 11.1991
Research Assistant
Munno Para City Council
02.1984 - 12.1984
No Degree - Business Certificate
TAFE
High School Diploma -
Fremont Highschool
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