Yvonne Yapp
Doncaster,Vic
Summary
At East Yarra Friendly Society Ltd, I led pharmacy operations, enhancing patient care through innovative quality improvement initiatives and rigorous medication management. My leadership not only improved customer satisfaction but also fostered a culture of excellence in staff training and development. A healthcare professional with robust background in managing pharmacy operations and regulatory compliance. Known for driving process improvements and ensuring optimal patient care. Reliable team collaborator who adapts seamlessly to changing demands and consistently achieves results. Diligent with background in overseeing pharmacy operations and ensuring compliance with regulatory standards. Demonstrated ability to enhance operational efficiency and foster patient-centered care. Proven track record in managing inventory and mentoring pharmacy staff. Expert in prescription verification and adept at fostering collaborative relationships, I significantly contributed to better health outcomes and pharmacy efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges, skills and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Pharmacist In Charge
East Yarra Friendly Society Ltd
11.2005 - Current
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
- Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Make staffs aware of the KPIs which needed to be met, and provide guidance to them on how to meet those KPIs
- Coordinated immunization clinics at the pharmacy site, promoting public health initiatives within the community.
- Implemented cost-saving measures within the pharmacy department without compromising quality of service or patient care standards.
- Provided exceptional medication therapy management services for chronic disease state management, leading to better patient outcomes.
- Designed and implemented continuing education programs for staff members, keeping them up-to-date on industry trends, new medications, and best practices in pharmaceutical care.
- Conducted regular staff meetings or post in chat group to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Streamlined pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
- Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
- Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
- Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Managed drug and supply inventories.
- Performed technical processes required to dispense medications to patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Reconstituted oral liquids.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Closely monitored department performance metrics.
- Counselled patients regarding proper intake of medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Educated patients on proper medication use.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Educate staffs about companion sales, when it is suitable and benefit the customers, which will help us to reach our sales budgets.
Education
Bachelor of Pharmacy - Pharmacy
Monash University
Melbourne11-2005
Skills
- Staff training and development
- Medication management
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Teamwork and collaboration
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Native or Bilingual
Timeline
Pharmacist In Charge
East Yarra Friendly Society Ltd
11.2005 - Current
Bachelor of Pharmacy - Pharmacy
Monash University
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