Yvonne ( Anastasia ) Kohli
Aberglasslyn,NSW
Summary
CAFE & RESAURANT
Dedicated and efficient in supervising a busy cafe with safe food handling practices for three years in high-volume restaurant/cafe, upholding the highest standards of cleanliness.
HOME CARE & SOCIAL SUPPORT
Proven track record in compassionate caregiving and efficient housekeeping, demonstrated as a Home Care and Social Support Worker. Skilled in patient care and certified in CPR/AED, I excel in fostering independence and well-being in clients, including those with dementia. Achieved significant improvements in client satisfaction through dedicated service and professional growth respect and dignity.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Home Care Worker
KinCare
4/20 Lexington Dr. Bella Vita NSW 2153
01.2021 - 10.2024
- Assisted aged and sick clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Social support and taking clients to Doctor Appointments; out for lunch and staying at home.
- Working with Dementia Clients
- Respite care
Cafe Supervisor
Rads On The River / Bronwyn Rademaker
Morpeth, NSW
01.1986 - 12.1989
- Worked two jobs / This job Thursday - Sunday.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Supervising Staff
- Seasonal Menu planning
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
- Enhanced cafe's ambiance with curated music playlists and local art displays, making it community hub.
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Pharmacy Assistant
Soul Patterson Pharmacy.
Newcastle, NSW
02.1984 - 08.1989
- Accepting prescriptions to provide to the Pharmacist.
- Gave advice and asked relevant questions in regards to medication and health within my scope.
- Kept pharmacy counter and related areas clean and sanitised
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Maitland Girls High School
Maitland, NSWSkills
- Food preparation
- Safety Supervision
- Minimize risk of cross contamination
- supervising of staff
- HOME CARE & SOCIAL SUPPORT
- Patient Care
- Vital signs monitoring
- First aid and safety
- Recording vital signs
- Mobility support
CAFE & RESTAURANT
- Patient transportation
- Elderly Care
- Daily living assistance
- Dementia Care
- Medication and Appointment Reminders
- Incident Reporting
- PPE Usage
- Bathing Support
- Personal Care
- Certified in CPR/AED
Certification
First Aid & CPR.
Food Safety Supervisor.
Food Safety Supervision.
Infection, Prevention Control.
Age care quality standards
Code Of Conduct.
Occupational Violence and Aggression.
Assist with medication and legal responsibilities and boundaries.
Drive safely.
Understanding Dementia.
Home Safety Assessment.
Animal First Aid
Kennel & Cattery Housekeeping
.
Timeline
Home Care Worker
KinCare
01.2021 - 10.2024
Cafe Supervisor
Rads On The River / Bronwyn Rademaker
01.1986 - 12.1989
Pharmacy Assistant
Soul Patterson Pharmacy.
02.1984 - 08.1989
Maitland Girls High School