Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Gloria Patelesio

Summary

I am a reliable, hardworking, and an enthusiastic individual who is always determined and works consistently at my job. I work equally well independently or as a dynamic team worker. I've been in the Customer Service industry for more than 5 years and driven for change. Dedicated and hardworking and a willingness to learn and grow within a team-oriented environment

Overview

9
9
years of professional experience

Work History

Customer Service Representative

AirLiquide
01.2025 - 05.2025
  • Inbound calls
  • Delivered exceptional customer service to every customer by providing knowledge of products and services
  • Investigated and resolved customer inquiries and complaints
  • Maintained up-to-date knowledge of product and service changes
  • Educated customers about billing, payment processing and support policies and procedures
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Responded proactively and positively to rapid change


Warehouse Packer

Flexi Personnel
10.2024 - 01.2025
  • Picked and packed order items
  • Kept work areas neat, clean and free from debris
  • RF scanning
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by


Energy Specialist

Origin Energy
05.2024 - 10.2024
  • Reviewed or negotiated energy purchase agreements
  • Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients
  • Analyzed utility bills and usage data to identify trends and uncover opportunities for further cost reductions
  • Educated customers on best practices for energy conservation, usage and provided tips on saving energy
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis

Warehouse Packer

Sportsgirl
11.2023 - 04.2024
  • Organized items on racks, shelves and bins to maintain established order
  • RF scanning
  • Reviewed orders to verify products met specifications
  • Picked and packed order items
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Moved cardboard, plastic ties, and other debris from unboxing to trash


Customer Service Representative

Fines Victoria
03.2023 - 10.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Collections Agent

LawDebt Collection
12.2020 - 01.2023
  • Processed payments and applied to customer balances
  • Maintained high volume of calls
  • Negotiated to collect balance in full
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanour
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
  • Applied credit defaults using Equifax
  • Setting up payment plans
  • Established relationships with customers to encourage payment of delinquent accounts
  • Researched billing errors and discrepancies to initiate corrective action

Customer Service Representative

Couriers Please
05.2019 - 11.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Investigated and resolved customer inquiries and complaints
  • Delivered prompt service to prioritize customer needs
  • Managed timely and effective replacement of damaged or missing products

Pick Packing

Fast Line
04.2018 - 04.2019
  • Picked and packed order items
  • RF scanning
  • Labeled boxes and containers with accurate order information to minimize shipping errors
  • Packed, weighed and shipped items per customer specifications
  • Operated tape machines, scales and label printers to package items correctly
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility

Receptionist Administrator

Par Leasing
04.2017 - 09.2017
  • Answered incoming calls, directing clients to relevant departments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Handled complaints and questions, and re-directed calls to other team members

Kitchen Hand

DiCaprio Family Restaurant
04.2016 - 11.2016
  • Ensured cleanliness and sanitation by washing dishes, utensils, and kitchen equipment
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained a well-organized work area cleaning surfaces, organizing supplies
  • Maintained clean, trash-free workspaces to maximize productivity and safety

Education

High School Diploma -

The Grange Academy
Hoppers Crossing, VIC
08-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

AirLiquide
01.2025 - 05.2025

Warehouse Packer

Flexi Personnel
10.2024 - 01.2025

Energy Specialist

Origin Energy
05.2024 - 10.2024

Warehouse Packer

Sportsgirl
11.2023 - 04.2024

Customer Service Representative

Fines Victoria
03.2023 - 10.2023

Collections Agent

LawDebt Collection
12.2020 - 01.2023

Customer Service Representative

Couriers Please
05.2019 - 11.2020

Pick Packing

Fast Line
04.2018 - 04.2019

Receptionist Administrator

Par Leasing
04.2017 - 09.2017

Kitchen Hand

DiCaprio Family Restaurant
04.2016 - 11.2016

High School Diploma -

The Grange Academy
Yvonne Gloria Patelesio