Yvonne Marie Hart
Bangor,NSW
Summary
Patient-oriented Director of Clinical Services with a 6-year background, seeking to bring talent and expertise to a growing organisation. Skilled in developing and implementing improvement processes that are beneficial to improving professional performance, knowledge and skill of the nursing and allied health teams, ensuring and maintaining superior patient outcomes while meeting the financial requirements of the organisation.
Overview
10
10
years of professional experience
Work History
Director of Clinical Services
Kareena Private Hospital & Ramsay Surgical Centre Miranda
2019.06 - Current
- Cultivate strong relationships with key business stakeholders by providing exceptional customer service.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols while ensuring compliance with regulatory standards.
- Coordinate patient care activities, including assessments, treatments and evaluations of patients' progress. Including monitoring patient length of stay.
- Monitor inpatient bed use, facilities and staff to provide optimal use of resources.
- Supervise the daily operations of assigned departments including nursing, medical and allied health services.
- Monitor quality assurance initiatives in order to improve patient outcomes.
- Collaborate with other healthcare professionals to develop effective treatment plans for patients.
- Manage budgets and resources for clinical departments within the facility.
- Ensure that all department personnel maintain a high level of professionalism and customer service standards.
- Implement strategies to ensure efficient utilisation of available resources while meeting organisational goals.
- Analyse data from reports related to clinical services and outcomes, including patient satisfaction surveys and ACHS Clinical Indicator data.
- Establish performance objectives and evaluate staff performance regularly.
- Develop strategies for improving communication between departments within the facility.
- Participate in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives within the facility and the larger organisation.
- Investigate complaints from patients or families regarding clinical services provided by the facility.
- Explain policies, procedures and services to patients.
- Actively participate in strategic planning initiatives designed to improve overall operations of the facility.
- Maintain confidentiality of patient information according to The Privacy Act 1988.
- Provide onboarding and coaching to new staff to ensure successful integration into the team and organisation.
- Ensure active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Assess staffing needs within the facility and recruit qualified personnel when necessary.
- Recruit individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Coordinate with nursing and allied health managers to develop programs targeting staff education, overall departmental competencies, individual performance, patient safety and service-related issues.
- Partnering with nursing and allied health managers to raise standards of practice by monitoring, analysing and correcting staff performance.
- Engage with members of the community through a structured Consumer Forum.
- Maintain communication and transparency with external and internal governing bodies and facility groups including the Medical Advisory Committee, the Patient Care Review Committee and all relevant craft groups.
- Maintain awareness of government regulations, health insurance changes and financing options.
- Oversee all aspects of financial management, including budgeting and forecasting for clinical areas.
- Facilitate communication between executives, staff members, and other key stakeholders.
- Monitor industry developments in order to stay competitive in the marketplace.
- Direct the implementation of new business initiatives from concept through completion.
- Cultivate strong relationships with business partners by providing exceptional customer service.
Secondment for Director of Clinical Services
Kareena Private Hospital & Kingsway Day Surgery
2018.10 - 2019.06
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols while ensuring compliance with regulatory standards.
- Coordinate patient care activities, including assessments, treatments and evaluations of patients' progress. Including monitoring patient length of stay.
- Monitor inpatient bed use, facilities and staff to provide optimal use of resources.
- Supervise the daily operations of assigned departments including nursing, medical and allied health services.
- Monitor quality assurance initiatives in order to improve patient outcomes.
- Collaborate with other healthcare professionals to develop effective treatment plans for patients.
- Manage budgets and resources for clinical departments within the facility.
- Ensure that all department personnel maintain a high level of professionalism and customer service standards.
- Implement strategies to ensure efficient utilisation of available resources while meeting organisational goals.
- Analyse data from reports related to clinical services and outcomes, including patient satisfaction surveys and ACHS Clinical Indicator data.
- Establish performance objectives and evaluate staff performance regularly.
- Develop strategies for improving communication between departments within the facility.
- Participate in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives within the facility and the larger organisation.
- Investigate complaints from patients or families regarding clinical services provided by the facility.
- Explain policies, procedures and services to patients.
- Actively participate in strategic planning initiatives designed to improve overall operations of the facility.
- Maintain confidentiality of patient information according to The Privacy Act 1988.
- Provide onboarding and coaching to new staff to ensure successful integration into the team and organisation.
- Ensure active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Assess staffing needs within the facility and recruit qualified personnel when necessary.
- Recruit individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Coordinate with nursing and allied health managers to develop programs targeting staff education, overall departmental competencies, individual performance, patient safety and service-related issues.
- Partnering with nursing and allied health managers to raise standards of practice by monitoring, analysing and correcting staff performance.
- Engage with members of the community through a structured Consumer Forum.
- Maintain communication and transparency with external and internal governing bodies and facility groups including the Medical Advisory Committee, the Patient Care Review Committee and all relevant craft groups.
- Maintain awareness of government regulations, health insurance changes and financing options.
- Administer fiscal operations for accounting, budget planning, authorising expenditures and coordinating reporting.
Peri-operative Services Manager
Kareena Private Hospital
2014.01 - 2018.06
- Established processes to ensure efficient workflow throughout the organisation.
- Effectively communicated with stakeholders, including VMOs, to ensure optimal service and superior patient outcomes
- Drove utilisation of theatre lists across the department and liaised with Hospital Executive to ensure efficiency was maintained.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all areas within the department.
- Maintained up-to-date records of employee attendance, payroll information, holiday requests.
- Provided leadership during times of organisational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organisation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximise team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Minimised staff turnover through appropriate selection, orientation and training.
Education
Bachelor of Nursing -
University of Western Sydney
01.2002
Higher School Certificate -
East Hills Girls Technology High School
01.1998
Skills
- Quality Improvement
- Budget Management
- Strategic Business Planning
- Employee Performance Evaluations
- Process Improvement
- Policy Implementation
- Compliance With Regulatory Guidelines
- Improving Clinical Quality Outcomes
- Infection Prevention And Control
- Medical Personnel Recruitment
- Knowledge Of State Regulations
- Multidisciplinary Team Collaboration
- Effective Communication
- Data Confidentiality
- Key Stakeholder Relationship Building
- Cost Analysis And Savings
Professional Development
- 2024, The Ramsay Australia Leadership Academy 'Inspire' Program - Cohort 1
- 2020, CEC Executive Clinical Leadership Program – Cohort 23
- 2019, Southern Cross Coaching and Development – Executive Coaching
- 2017, Ramsay Healthcare Leadership Program (through HFL)
- 2016, ACHS Root Cause Analysis Workshop
References
Available upon request
Hobbies and Interests
I'm a mum to three energetic boys, ranging from 18 to 3 years old.
When not working and busy with every day life, we enjoy water skiing and wakeboarding on the Hawkesbury River.
I enjoy the gym and yoga for personal fitness; and catching up with friends.
References
References available upon request.
Timeline
Director of Clinical Services
Kareena Private Hospital & Ramsay Surgical Centre Miranda
2019.06 - Current
Secondment for Director of Clinical Services
Kareena Private Hospital & Kingsway Day Surgery
2018.10 - 2019.06
Peri-operative Services Manager
Kareena Private Hospital
2014.01 - 2018.06
Bachelor of Nursing -
University of Western Sydney
Higher School Certificate -
East Hills Girls Technology High School
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