Dedicated professional with over 5 years of experience in service support, customer service, client communication, and technical sales. Proven ability to establish and maintain excellent communication and relationships with clients. Skilled in diagnosing and resolving service issues, implementing systems, and providing technical advice to stakeholders. Committed to improving customer satisfaction and driving company sales through thoughtful service and in-depth product/technical knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multilingual, hardworking, and ready to join my next team.
Hi, I’m
Zaber Ahmed
Gold Coast,QLD
Summary
Overview
5
years of professional experience
6
Languages
Work History
FibreTex BD
Product Research and Development Executive
10.2021 - 01.2024
Job overview
- Conducted market research and generated leads to develop and sell new products
- Performed user research to identify customer needs and preferences, which informed product development decisions
- Analyzed customer data to uncover trends and insights, resulting in improved customer service and product development
- Managed client communications and coordinated shipments
- Utilized material handling equipment (MHE) for product handling
- Maintained high standards of safety and quality throughout operations
Bangladesh Angels
Investment Analyst
08.2022 - 08.2022
Job overview
- Maintained and updated potential clients list
- Generated and pursued new leads weekly
- Took part in onboarding new clients
- Analyzed and evaluated the performance of existing investments to identify areas for improvement
- Researched macroeconomic and industry trends to identify potential risks and opportunities
FibreTex BD
Intern
01.2021 - 05.2021
Job overview
- Assisted in the development of a new product, resulting in increased revenue and market share
- Researched new technologies and trends in the industry, resulting in improved processes and new ideas
- Created a marketing strategy for a new product, resulting in increased sales and market share
AR11 Workshop and Design Studio
Workshop Assistant
05.2017 - 12.2019
Job overview
- Assisted in conceptualizing product and service designs for student clients related to several university projects
- Assisted in 3-D design and modelling using CAD software like AutoCAD and Trimble SketchUp and used 3D printer Ultimaker to 3D print concepts into real products
- Maintained a clean and organized workshop space that fostered participant morale and productivity
Sincerely Architecture and Design Shop
Store Assistant
02.2015 - 02.2017
Job overview
- Created and maintained accurate records of customer orders, returns, exchanges, and deliveries
- Processed customer payments quickly and efficiently, resulting in decreased wait times
- Built strong relationships with customers by providing product selection and purchase assistance, resulting in an increase in repeat customers
Tops Daily
Store Staff
01.2014 - 01.2015
Job overview
- Customer service and support
- Arranging and stocking products on the store shelves and in the stock backroom
- Cleaning the area inside the branch store
- Helping with carrying stock during stock deliveries
- Others as assigned by the store manager
Amazon Cafe
Barista Trainee
02.2013 - 05.2013
Job overview
- Demonstrated a strong work ethic, resulting in consistent high-quality delivery of services
- Utilized point-of-sale (POS) systems to accurately process customer payments
- Reduced wastage of supplies through careful inventory tracking and management
- Maintained stock within the branch and helped during stock delivery
Education
Griffith University
Master of Information Technology
07.2024
University Overview
Assumption University
Bachelor of Fine and Applied Arts in Product Design
12.2021
University Overview
Skills
- Customer Service
- Sales
- Problem-Solving
- Creative Thinking and Critical Analysis
- Excellent verbal, written communication and attention to details
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Multitasking
- Partnership and Relationship Building
- Google Suites
- Microsoft Office 365
- Trello
- Slack
- WordPress
- Adobe Creative Suites
- Canva
- Python Basics
- SQL Basics
- Artificial Intelligence
- Industrial Application of Blockchain
- Database Design and Management
- Market Research
- Forecasting and Analysis
- Product Design and Development
Languages
English
Bengali
Hindi
Urdu
Thai
French
Software
MS Office 365
Adobe Creative Suite
Canva
Trimble SketchUp
MS VS Code
Google Workspace
Volunteer Experience
Volunteer Experience
Volunteered to teach English at Thai orphanages during undergraduate studies.Timeline
Investment Analyst
Bangladesh Angels
08.2022 - 08.2022
Product Research and Development Executive
FibreTex BD
10.2021 - 01.2024
Intern
FibreTex BD
01.2021 - 05.2021
Workshop Assistant
AR11 Workshop and Design Studio
05.2017 - 12.2019
Store Assistant
Sincerely Architecture and Design Shop
02.2015 - 02.2017
Store Staff
Tops Daily
01.2014 - 01.2015
Barista Trainee
Amazon Cafe
02.2013 - 05.2013
Griffith University
Master of Information Technology
Assumption University
Bachelor of Fine and Applied Arts in Product Design
Other
Other
- International Driver's Licence (Regular Cars and Motorbike)
- QLD Bartender and Barista License (In-progress)
- Sub-Class 500 (Student), 485 onwards October 2025.
Quote
Sell your cleverness and buy bewilderment.
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