Zabeyha Seyam

• Assisted in developing and executing process monitoring plans to ensure team compliance with standard operating procedures and improve workflow efficiency.
• Supported the implementation of brand and sales strategies, contributing to the achievement of revenue targets for key business products and services.
• Fostered effective communication and collaboration among staff, helping to resolve operational issues and maintain a high standard of customer service delivery.

· Store opening and closing, focusing on products and had to have all the knowledge about all the products and the competitor

· Selling smartphones, tablets, iPad, Sim only plans and Home Broadband

· Resolve the upcoming issues with phones and Sims

· Trying to hit the sales target every month

· Advising & serving customers

· Assisting customers in order to help them find what they need

· Ensuring stock levels are well maintained

· Providing customers with information on pricing and product availability

· Handling customer complaints or handing customers on to management

· Receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email

· managing Agendas for meetings

· Supporting with booking rooms for meetings and conferences

· Invoicing and petty cash responsibilities of the site

· Creating posters on PowerPoint for events

· Assisting colleagues with ad-hoc duties

· Provide first point of contact for all visitors that enter our service including clients, employers, maintenance contractors, trainers and general public

· Assisting department General Managers and the Office Coordinator with general administrative tasks include financial reconciliation, stationary ordering and creating documentation

· Email management

· Invoicing and petty cash responsibilities of the site

· Keep a record of staff and visitors signing in and out of the building

· Receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email

· Ensure all voicemail messages to main office number are taken and directed to staff members Maintain and ensure that the answer message is appropriate

· Review and update on a regular basis the staff contact, and telephone extension lists

· Ensure that the kitchens are well stocked with milk, sugar, tea and coffee

· Organise catering for events and functions run within the building

· Monitor and ensure that the reception area is kept tidy and projects a business-like image

· Responsible for opening and closing of the office