Zac Barrett

Customer & Sales Operations:

• Manage customer enquiry priorities and staff/resource allocations
• Proactively resolve problems to ensure a positive customer experience
• Assist customers via phone, email, and in person
• Maintain professional customer relationships and provide historic sales data upon request
• Attend all sales and team meetings, including those outside regular shifts
• Represent AVE at in-person appointments and meetings as required

Create and deliver regular reports including:

• Monthly customer backorder reports
• Aged and abandoned order reports
• Daily sales figures to the sales team and management
• Provide insight and feedback to improve business operations
• Identify and implement strategies to improve team and process efficiencies

Team Support & Leadership:

• Provide training and support to internal sales staff
• Manage and maintain demo inventory used by the sales team
• Collaborate across purchasing, sales, and service departments
• Work productively within a team environment

Marketing & Promotion:

• Create and post content for AVE social media channels
• Create and send customer email newsletters (EDMs)

Events & Industry Engagement:

• Plan and attend industry-based events, expos, and training sessions

• Operate a boutique AV service specialising in lighting, lasers, and visual production for techno and house music events
• Design, install, and operate custom lighting rigs tailored to underground and club-style environments
• Manage all aspects of the business, including client communication, quoting, equipment preparation, logistics, and live operation
• Collaborate with DJs, event promoters, and venues to deliver high-impact shows that align with artistic direction
• Maintain and grow social media presence (@nextra.av) and oversee branding and marketing
• Keep up with industry trends and new technology to deliver cutting-edge experiences
• Ensure all equipment is maintained, tested, and ready for deployment across various venues

• Processing & Coordinating customer purchase orders.
• Providing reports to team & management with sales figures weekly.
• Managing Sale & Support email inbox, ensuring optimal turn around time on emails for customers.

Training team members on:

• Product information
• System processing
• General upkeep of day to day business.
• Ensuring great customer relationships are maintained.
• Organising / Prepping demo equipment for Sale reps to show customers.
• Providing technical support for the customers
• Assist with AVE customers in person as required

• Managed site and event operations for World Super Bikes event.
• Supervised facility and service teams to ensure smooth event execution.
• Coordinated on-site activities with a focus on safety, efficiency, and communication

• Assisted customers with product selection and technical information
• Built and maintained strong customer relationships to encourage repeat business
• Met and exceeded KPI targets in a fast-paced retail environment
• Maintained, tested, and prepared in-store demo equipment to ensure high standards

• Managed site and event operations for World Super Bikes event.
• Supervised facility and service teams to ensure smooth event execution.
• Coordinated on-site activities with a focus on safety, efficiency, and communication

• Managed multiple precinct areas during the Melbourne Cup Carnival, including ‘The Park’ and premium client zones (Crown, TAB, Sports Bet).
• Oversaw site operations to ensure smooth event flow and client satisfaction.
• Collaborated with teams to resolve issues efficiently under high-pressure conditions.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Managing the site/facility services during the Pre-build, Event & post-event
• Maintaining high safety and operation standards
• Juggling multiple priorities and solving problems on the fly
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Managing the site facilities (Areas inc: VIP stand, Podium and Team registration)
• Consult with Event Organisers to ensure smooth operation of event
• Assign staff to roles and ensure work is carried out at a high standard
• Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.

• Managing the site/facility services during the Pre-build, Event & post-event
• Assisting staff rostering and staff sign-in & out
• Maintaining high safety and operation standards
• Juggling multiple priorities and solving problems on the fly
• Convey with clients and assist with requests
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Made sure all fresh produce was stocked and displayed where needed
• Kept the produce area clean, organised, and presentable throughout the day
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person.

• Managed the entire Domain area throughout the Melbourne Cup Carnival
• First to arrive and last to leave each day to ensure everything ran smoothly
• Assigned jobs to staff and made sure the team was ready and clear on their roles
• Kept the area clean, presentable, and up to standard at all times
• Acted as the go-to person for any issues or last-minute changes in the area

• Assisted team on residential and light commercial electrical jobs
• Learned how to identify and use various electrical tools and materials
• Supported setup and pack-down of work areas
• Observed safe work practices and gained hands-on exposure to the electrical trade
• Built confidence working in real job site environments
• Attended TAFE for electrical licence

• Worked as part of the team managing the public betting ring during Melbourne Cup Carnival
• Made sure the area was clean, safe, and presentable for attendees
• Arrived on time each day, ready to assist with whatever was needed
• Asked questions when unsure to ensure tasks were completed properly and efficiently