Zac Bond
Summary
Proven leader with a track record of enhancing customer satisfaction at Beauty Point Waterfront Hotel by resolving complaints and issues effectively. Skilled in IT documentation and staff management, adept at training employees and streamlining financial transactions. Excelled in creating memorable experiences at Seahorse World, demonstrating exceptional ability to cater to diverse groups. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Beauty Point Waterfront Hotel
2021.04 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cafe Manager
Seahorse World
2020.12 - 2023.11
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
No Degree - Cyber Security
Lumify
Online12.2024
Skills
- Hardware Installation
- Network Troubleshooting
- Network Maintenance
- IT Documentation
- Employee Training
- Workplace Safety
- Staff Management
Additional Information
Currently enrolled online with Lumify in a Certified Cyber Security Professional in which i will gain certification in
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Timeline
Shift Supervisor
Beauty Point Waterfront Hotel
2021.04 - Current
Cafe Manager
Seahorse World
2020.12 - 2023.11
No Degree - Cyber Security
Lumify
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