Zac Christie
Arundel,QLD
Summary
I see myself as a highly-motivated and hard working individual with high-level customer service, multitasking and time management abilities, with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Commitment to excellence, team success, skilled in staff training. The ability to work under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
Work History
Team Leader
Sandbox VR
Gold Coast, QLD
02.2025 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed conflict resolution within the team to maintain a positive work environment.
Warehouse Assistant
UNIT Clothing
Gold Coast, QLD
12.2024 - 01.2025
- Showcased exceptional dedication, positivity, and expertise across various responsibilities.
- Executed pick-and-pack tasks to meet daily operational goals.
- Ensured accurate and timely order fulfillment to maintain customer satisfaction during peak operations.
- Demonstrated proactive teamwork by assisting colleagues consistently and identifying opportunities for workflow improvements.
- Maintained high standards by frequently surpassing task completion goals.
Automotive Sales Representative
Von Bibra Auto Group
Gold Coast, QLD
07.2024 - 11.2024
- Scheduled automotive deliveries with vendors and customers.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers in selecting the right product according to their needs and budget.
- Negotiated prices with customers to ensure maximum profitability for dealership.
- Performed administrative tasks such as preparing contracts for purchases and processing paperwork related to sales transactions.
- Attended sales training courses as required by dealership management team.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Conducted test drives with customers to demonstrate vehicle performance and features.
Customer Service Representative
Next Level Racing/Pagnian Advanced Simulation
Gold Coast, QLD
02.2022 - 06.2024
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
Warehouse Assistant
Aqua Shop
Gold Coast, QLD
01.2018 - 01.2022
- Honesty
- Punctual
- Responsibility
- Attention to detail
- Always wanting to lend a helping hand
- Trust worthy
- Encouragement
- Courage
- Kindness
- Resilience
- Motivated
- Team player
Learn to Swim Coach
TSS Swim Coach
Gold Coast, QLD
01.2019 - 12.2020
Workshop Manager
Kleen Kar Professional Auto Detailing (family business)
Gold Coast, QLD
- Managed staff
- Stock control and ordering
- Deligating duties to meet deadlines
- Quality control
- Dealing direct with customers
- Picking up and delivery of motor vehicles
- Staff training
Education
Certificate Motor Dealers And Chattel Auctioneers -
Queensland Office of Fair Trading
Gold Coast, QLD07-2024
Year 12 -
Aquinas College
Gold Coast, QLD01.2018
Certificate 3 in Fitness (Gym Instructor) -
TAFE Queensland
Gold Coast, QLD01-2018
Certificate 2 in Sport and Recreation -
TAFE Queensland
Gold Coast, QLD01-2018
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Follow-up skills
- Problem Resolution
- Professional telephone demeanor
- Staff Training
- Store maintenance
- In-store support
- Sales expertise
- Order Fulfillment
- Shipping and receiving understanding
- Sales closing
- Payment Processing
- Customer Service
- Retail sales customer service
- Warranty Service
- Complaint Handling
- Customer Education
- Credit card payment processing
- Product Promotion
- Technical Support
- Promotions and Advertising(Social Media)
- Brand representation
Additional Information
- ASCTA Learn to Swim instructor
- Year 12 Certificate
- Scouts Leader
- QLD State Swimmer (medalist)
- QLD Open Water Swimmer (medalist)
- Principal’s Award
- Diligence Awards
References
- Kamal Sarroff CEO of UNIT Clothing PH: 0408 070 318
- Suzanne Murray Senior Partner in BMFA Financial PH: 0422 449 714
- Jodie Lonsdale Manager at Angus and Coote PH:0409 649 186
Timeline
Team Leader
Sandbox VR
02.2025 - Current
Warehouse Assistant
UNIT Clothing
12.2024 - 01.2025
Automotive Sales Representative
Von Bibra Auto Group
07.2024 - 11.2024
Customer Service Representative
Next Level Racing/Pagnian Advanced Simulation
02.2022 - 06.2024
Learn to Swim Coach
TSS Swim Coach
01.2019 - 12.2020
Warehouse Assistant
Aqua Shop
01.2018 - 01.2022
Workshop Manager
Kleen Kar Professional Auto Detailing (family business)
Year 12 -
Aquinas College
Certificate 3 in Fitness (Gym Instructor) -
TAFE Queensland
Certificate 2 in Sport and Recreation -
TAFE Queensland
Certificate Motor Dealers And Chattel Auctioneers -
Queensland Office of Fair Trading
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