Zac Coolwell

Manage a portfolio of customers within industry alignment through developing strong and effective relationships, enhance communication with customers and determine workers’ compensation claims that balance customer needs.

• Handle escalated queries from first-point-of-contact colleagues who must adhere to scripting

• Interpret Work Health and Safety Queensland (WHSQ) legislation, Electrical Safety Office (ESO) legislation and other legislative frameworks to advise the general public and private
enterprises on a wide variety of work place safety concerns, licensing requirements for High Risk Work (HRW), asbestos, demolition and construction

• Liaise with staff members within the department across Queensland regarding matters of varying complexity

• Process, with the use of three separate systems (RAPS, TECS and the Assessor Portal) High Risk Work Licence (HRWL) applications, amending errors where possible to approve in accordance to the Work Health and Safety Regulation

Processing and approving high risk work license applications for Workplace Health and Safety Queensland.