Zac MacPherson
Dulwich Hill,NSW
Summary
First year University student undertaking a Law and business degree. Seeking an opportunity to gain secure casual employment while I complete my degree. I am eager to bring my strong work ethic, dedication to excellence, and eagerness to learn, to any role. I understand and embrace the importance of an impeccable work ethic, strong communication skills, and showing a positive and proactive attitude at all times. I am excited about the prospect of contributing my skills and enthusiasm to your team.
Overview
1
1
Certification
Work History
Bartender
TeaGardens Hotel
11.2023 - 02.2024
- Engaged guests with good service, building bar loyalty and encouraging repeat business
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Checked identification before serving alcohol to comply with state and federal laws
- Followed Responsible Service of Alcohol protocols to ensure compliance with state laws
- Worked flexibly to cater to fluctuating coverage needs
- Set up and maintained appropriate stock levels for bar
- Complied with strict sanitation standards for equipment, surfaces and glassware
Guest Service Representative
BridgeClimb
11.2023 - 02.2024
- Effectively answer customer requests and concerns, ensuring all guests have a personable and enjoyable experience in line with company's core values
- Build customer loyalty with personalized, knowledgeable help for every inquiry
- Communicate with management to resolve escalated concerns with our service or the climbing experience
- Comprehensive training in responding to adverse medical incidents
- Enforcement of all safety regulations and and procedures
- Recognized by peers, management and guests for excellence in guest service and performance
Education
Bachelor of Laws, Bachelor of Business -
University of Technology
Sydney, NSW10.2028
Skills
- Organizational ability
- Service-oriented mindset
- Clear and effective communication
- Highly reliable
- Ordering Procedures
- Inventory
- Problem-solving aptitude
- Teamwork and Professionalism
- Team Collaboration
- Adaptability and Flexibility
References
Reference available on request
Certification
WWC
RSA
Timeline
Bartender
TeaGardens Hotel
11.2023 - 02.2024
Guest Service Representative
BridgeClimb
11.2023 - 02.2024
Bachelor of Laws, Bachelor of Business -
University of Technology
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